Customer success associate

1 day ago


Mumbai, India TagMango Full time

Company Description Tag Mango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and whatsapp automations, community software, gamification and a lot more. Role Description Do you have a knack for turning frowns upside down? Love making people’s day better and solving problems? Tag Mango is on the lookout for a Customer Success Associate who’s got the magic touch Your Day-to-Day: - Be the hero customers need, whenever they need you. - Sprinkle a little magic to help them unlock the full potential of our platform. - Build connections that last longer than your favorite Netflix series. What’s in it for You? Location: Mumbai (We Work, Malad) – where the coffee’s strong and the vibes are stronger. Pay: 8-12 LPA + Incentives up to 6 L + ESOPs (aka your golden ticket). ✨ Values: Service, Integrity, Innovation – we live by these Qualifications Customer Engagement and Customer Support skills Strong Analytical Skills Cross-selling and upselling skills; Customer Satisfaction and Customer Retention abilities Excellent communication and interpersonal skills Problem-solving skills and ability to work in a dynamic environment Previous experience in customer success or related role Preferably worked previous in SAAS CS Roles Bachelor's degree in Business Administration or related field



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