Renewal Specialist

2 weeks ago

Bangalore, India Prosperr.io Full time

About the Role:

Prosperr.io is India’s fastest-growing AI-led tax platform, on a mission to help millions of salaried Indians grow their wealth. We are seeking sharp and persuasive specialists to re-engage customers whose plans have expired, ensuring they get back on their path to financial success with us.

This is a critical, high-energy role for someone who loves a challenge and is motivated by results.

What You'll Do:

Lead Consultative Renewals: Connect with customers whose plans have expired. This isn't just a reminder call, you'll act as a consultant to understand their needs, skillfully overcome objections, and powerfully resell the value of continuing their journey with Prosperr.

Drive Performance with Discipline: Methodically manage a pipeline of expired accounts using CRM tools. Your structured follow-ups and relentless drive will be key to consistently achieving and exceeding your monthly reactivation targets.

Be the Voice of the Customer: Act as our critical feedback loop. You’ll uncover the "why" behind customer churn and share these valuable insights with our Product teams to help us build a more valuable platform.

What We're Looking For:

Experience : 1+ year in a target-driven role like B2C Sales, Renewals or Retention. Experience in the fintech space is a strong advantage.

Communication: Flawless spoken English with a clear, confident, and persuasive communication style that builds rapport quickly.

Proven Performer: A demonstrable history of consistently meeting or smashing monthly targets. You thrive on achieving goals.

Winning Mindset: You are resilient, highly coachable, and hungry for growth. You're motivated by a fast-paced environment and excited by performance-based incentives.

What's In It for You:

Uncapped Earning Potential: A competitive fixed salary paired with an aggressive, uncapped incentive structure. Your performance directly drives your income.

Critical Impact & Skill Mastery: You will be on the front lines, directly impacting our revenue. In the process, you'll master the high-value skill of customer reactivation in a fast-growing subscription business.

Clear Career Growth: We are scaling quickly and promote from within. Top performers are fast-tracked for Team Lead and senior roles within 6-12 months.

Vibrant Startup Culture: Join a dynamic, supportive, and mission-driven team that is fundamentally changing personal finance in India.

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