Renewal Specialist

9 hours ago

Bangalore, India Arcserve Full time

Arcserve is looking for an experienced SaaS Renewals Specialist for the NAM region, based out of our Bangalore office.

As a SaaS Renewals Specialist, you will own and manage a renewal book of business for existing customers across the NAM region. You will be primarily responsible for ensuring successful and on-time renewals.

The ideal candidate should have prior experience in at least one of the following areas: Account Management, Renewals Management, Channel Management, or Customer Success. Additionally, the candidate should have excellent communication skills and experience coordinating with cross-functional teams such as Sales, Renewal Operations, Channel Teams, Finance, and others.

What You’ll Do:

  • Meet quarter-over-quarter renewal quotas and ACV plans.
  • Review, validate, and provide accurate renewal quotes to distributors 90 days in advance of the contract renewal date.
  • Negotiate and drive incremental standard uplift on renewals.
  • Conduct product usage & account review for your customers and coordinate internally with the Sales, Support & Sales Engineering team to help in mitigating any potential renewal risk.
  • Coordinate renewal activities with assigned Sales, Partners, and Distributors; develop a successful working relationship based on geographic alignment.
  • Proactively manage your individual forecast for CQ +1, updating renewal opportunity stage progression in CRM.
  • Conduct periodic pipeline review and forecast meetings with Distributors and Partners.
  • Stay up-to-date with Product Training/Certifications and Company Updates.

Who You Are:

  • 2+ years of experience in Renewals, Account Management, Inside Sales, or Customer Success in a SaaS based company.
  • Bachelor's degree in any discipline.
  • Proven track record of exceeding sales targets and achieving renewal goals.
  • Comfortable selling in a team environment with responsibilities for accurate forecasting.
  • Experience working with global customers (i.e., US, EMEA, and APAC).
  • Prior experience working in a Channel/Partner ecosystem is a plus.
  • Prior experience selling IT Hardware or SaaS products is a plus.
  • Results-driven with strong analytical and negotiation skills.
  • Excellent verbal and written communication skills.

Experience with Salesforce CRM is preferred but not mandatory.

  • Experience working with global customers (i.e., US, EMEA, and APAC).

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