Service desk lead
7 hours ago
Dear Candidate,We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent InformationTracking and classifying incoming incidents or service requests, attempting initially solutionsProvides initial assessment of categorization and prioritization for reported Incidents andService Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Service Desk Lead
3 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Lead
3 days ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
1 day ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:- Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and update knowledge base...
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Service Desk Lead
3 days ago
New Delhi, India ADP Full timeManages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...
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Service Desk Manager
4 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk
5 days ago
Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Desk & Application Support Lead Rajya SabhaEducational QualificationBachelor's Degree in Computer Science / Information Technology/ Electronics / related discipline from a recognised institution.Desirable: Certification in ITIL / Service Desk Management / System Administration.ExperienceMinimum 8–10 years of experience in technical support,...
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Service Desk
7 days ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Associate
2 weeks ago
Delhi, India BCforward Full timeWalkin Drive Accenture - Gurugram .Date- 13th Nov 2025Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), HaryanaTime - 1 PM to 5 PMSkill required: Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication.Designation: Service Desk...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
