Channel Support Manager
1 month ago
Job description
Channel Support (Operation & Support)
KEY RESPONSIBILITIES AND ACCOUNTABILITY
• Manage day-to-day operations for channel partners over calls and emails, including account
opening, modification, DRF settlement, banking, issue resolution, and escalations.
• Act as the primary point of contact for channel partners, providing timely and effective
communication on updates, changes, and support issues.
• Track and analyze key performance metrics related to channel operations; identify trends and
areas for improvement.
• Assist in onboarding new partners and provide ongoing training to ensure they are well-
equipped to utilize company resources and tools.
• Handle technical and operational inquiries from channel partners, coordinating with internal
teams as needed to resolve complex issues.
• Maintain comprehensive records of partner interactions, issues, and resolutions to build a
knowledge base for future reference.
• Ensure all operational processes comply with company policies and industry standards,
maintaining high levels of service quality.
• Registration & Cancellation
• Prepare Management MIS
Required Skills-
• Any graduate or Post graduate with 2 to 3year of experience in franchisee support
• Great interpersonal skills should be confident & should have high energy levels.
• Should possess strong networking & relationship building skills.
• Good communication skill and good experience of MS office related tools.
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