Customer relationship management
2 weeks ago
About Us: Zaggle is a B2 B2 C Saa S Fin Tech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We offer to corporates a unified software cum payments platform for the employee expense, benefits, rewards as well as their vendor payments and channel incentives. We are factor agnostic and offer a variety of payments instruments including corporate credit cards, purchase cards, virtual cards, Prepaid cards, wearables etc issued in partnership with leading banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, Indus Ind Bank amongst others. Our platform solutions are sector-agnostic, and our network of corporate customers covers the BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure and Automobile industries, among others. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group) and Greenply Industries to name a few. Visit us at to know more about us Key Responsibilities: Responsible for the design, implementation, and support of the CRM strategy. Collaborate with business groups to gather and document new and existing requirements while providing recommendations and suggestions for solutions. Responsible for managing, analyzing, and interpreting data to provide insight and support business decisions. Make sure the customer database is correctly segmented and maintained with regular hygiene checks. Oversee CRM data governance which will include: Data standards Data audit Data structures User access rights Reporting Strategically plan, execute, and assess the performance of the CRM program and internal teams’ usage and effectiveness. Update and maintain stakeholder records within the CRM system. Ensure the CRM system provides an effective sales funnel workflow and automations. Troubleshooting software or user errors that inhibit the efficiency of the interaction between people and technology. Reporting and analytics for businesses and management. Qualification & Skills: Bachelors / master’s degree. Hands on Knowledge with Salesforce, Hub Spot or Zoho CRM. Experience in Handling excel spreadsheets, Tableau CRM. Proven work experience as a CRM for 3 to 4 years. Technical expertise with CRM and analytical systems Organizational skills that will help to collaborate with teams across functions and hierarchies. Strong mathematical skills to analyze reports and work with large data sets. Attention to detail, to manage the integrity of the CRM data. Active listening skills and strong communication skills along with a customer-oriented attitude Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect. Ability to multitask and take ownership of assignments. Ability to work in a high-energy, dynamic, fast-paced environment.
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Opening for Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India Shri Management Services Full timeMumbai, Lower Parel Share **Responsibilities**: 1. Customer Interaction: - Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. - Provide information about the features, specifications, and pricing of vehicles. - Address customer concerns and resolve complaints in a timely and professional manner. 2. Service...
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Customer Relationship Manager
1 month ago
Mumbai, Maharashtra, India Abbott Full timeJob Title: Customer Relationship ManagerOverviewAbbott seeks a skilled Customer Relationship Manager to lead its third-party field force operations and management.Key ResponsibilitiesManage the execution of mobility systems and ensure compliance with company guidelines.Coordinate with the field team for AFC, ISR, NA, and MERCs blaze mapping, compliance, and...
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Customer Relationship Manager
1 month ago
Mumbai, Maharashtra, India 2coms Full timeJob Title: Customer Relationship ManagerWe are seeking dynamic professionals to join our team at 2coms as a Customer Relationship Manager.About the RoleThis is an exciting opportunity for individuals who possess excellent communication skills and are able to build strong relationships with clients. As a Customer Relationship Manager, you will be responsible...
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Customer Relationship Manager
4 weeks ago
Mumbai, Maharashtra, India Maruti Flex Traders LLP Full timeJob SummaryWe are seeking an experienced Customer Relationship Manager to join our team at Maruti Flex Traders LLP. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers.About the RoleThe ideal candidate will have excellent communication and interpersonal skills, with the ability to...
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Mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-drivenSenior Manager - Enterprise Salesto lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
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mumbai, India Customer of Alp consulting Full timeJob Overview: Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating...
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mumbai, India Customer of Alp consulting Full timeJob Overview:Our client is seeking a highly skilled and results-driven Senior Manager - Enterprise Sales to lead the sales efforts targeting large enterprises. The ideal candidate will bring a strong background in enterprise sales, a proven track record of building long-term business relationships with key decision-makers, and experience in creating tailored...
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Customer Care Executive
4 months ago
Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full timeUsing a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...
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Relationship Manager
1 month ago
Mumbai City, Mumbai, India Management Gaps Consulting Private limited Full timeDesignation: Relationship ManagerLocation: Goregaon Budget:- Not a constraint for the right candidateJob Description:Relationship Manager has to Build and Maintain Relationships with Clients and Partners.You need to give Personalized Advice, build Rapport and Provide Quick Response to their Inquire. You need to Analyze the company's communication strategy,...
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Customer Relationship Manager
4 weeks ago
Mumbai, Maharashtra, India Design Cafe Full timeAbout Design Cafe">Design Cafe is a leading interior design firm in Mumbai with centers in Thane and Goregaon. We are expanding our sales team to meet growing demand.">Sales Target: ₹40 lakhs - ₹60 lakhs per annum">Job Description">We are looking for a skilled Sales Manager to join our team in Mumbai. As a Sales Manager, you will be responsible for...
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Customer Relationship Management Strategist
4 weeks ago
Mumbai, Maharashtra, India chemmanur international holidays and resorts Full timeJob OverviewWe are seeking a highly skilled Customer Relationship Management Strategist to join our team at Chemmanur International Holidays and Resorts. The ideal candidate will have extensive experience in handling customer relationships, escalation management, and process flow implementation.This role involves building strong customer relationships...
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Customer Relationship Manager
1 month ago
Mumbai, Maharashtra, India Savvy Search Full timeAbout the RoleAs a Customer Relationship Executive, you will be the key liaison between our dealership and customers, ensuring satisfaction, addressing concerns, and driving long-term customer loyalty through personalized service.
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Mumbai, India Kamaths Ourtimes Icecreams Private Limited Full time- Enhance customer satisfaction and loyalty for our brands by effectively managing customer relationships, coordinating with internal teams and overseeing the implementation of customer-centric strategies and programs across various touchpoints.- Oversee the management of customer feedback channels, ensuring timely resolution of inquiries and issues while...
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Customer Relationship Management Manager
2 months ago
Mumbai, India chemmanur international holidays and resorts Full timeTeam Handling experience Handle escalation and set process flow for team to follow and track with visible reportsExcel and PPT skills required to present to management CRM dash board and key business indicatorBuild customer relationships with Existing Members Manage customer communication both - Oral & Written Resolve customer issues within TAT Improve...
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Customer relationship manager
2 weeks ago
Mumbai, India Banbury Exports Full timeCompany DescriptionWelcome to Banbury Exports, a leading exporter manufacturer based in Mumbai, specializing in bespoke woven fabrics and readymade garments. Our state-of-the-art facilities in India cater to fashion brands, corporate labels, garment factories, etc globally, ensuring quick turnarounds and end-to-end value-added services. Committed to quality,...
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Customer Service Relationship Manager
1 month ago
Mumbai, Maharashtra, India chemmanur international holidays and resorts Full timeChemmanur International Holidays and Resorts is seeking a skilled Customer Service Relationship Manager to join our team.We offer an attractive salary range of ₹350,000 - ₹550,000 per annum, depending on experience.Job Description:Built around three key pillars – customer relationships, customer communications, and issue resolution – this role...
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Customer Relationship Manager
2 weeks ago
Mumbai, India Banbury Exports Full timeCompany DescriptionWelcome to Banbury Exports, a leading exporter manufacturer based in Mumbai, specializing in bespoke woven fabrics and readymade garments. Our state-of-the-art facilities in India cater to fashion brands, corporate labels, garment factories, etc globally, ensuring quick turnarounds and end-to-end value-added services. Committed to quality,...
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Customer Relationship Manager
2 weeks ago
Mumbai, India Banbury Exports Full timeCompany Description Welcome to Banbury Exports, a leading exporter manufacturer based in Mumbai, specializing in bespoke woven fabrics and readymade garments. Our state-of-the-art facilities in India cater to fashion brands, corporate labels, garment factories, etc globally, ensuring quick turnarounds and end-to-end value-added services. Committed to...
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Head of customer relationship management
3 weeks ago
Mumbai, India Acumen Business Catalyst Full timeAcumen Business Catalyst is authorized to source CVs on behalf of a leading real estate firm in Mumbai.Location: Head Office – Malad; Site Office – VasaiAbout the company: The organisation has established itself as a distinguished name in the real estate industry, celebrated for its refined architectural designs and unwavering commitment to quality....
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Customer relationship manager
2 weeks ago
Mumbai, India COWRKS Full timeRoles and Responsibilities A progressive professional with strong experience in catering sales, events and F&B sales including amenities and services. Experience of handling Room and F&B sales is an added advantage. The desired candidate is expected to have at least 8 years of experience of working in hotels overlooking sales operations in banquets/...
