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1Point1 | Process Excellence Manager
2 weeks ago
navi mumbai, India 1Point1 Full timeAssistant Manager / Manager – Process ExcellenceLevel: L5Reports ToQuality HeadEducation QualificationGraduate (Commerce/science/arts / any stream)Six Sigma GB certifiedWork experience 6 to 8 years (2 Years in a capacity of handling projects) from 3rd party BPO or captive centers. Good knowledge on BPO functions and processes with auditing & process...
Process Excellence Manager
2 months ago
Job Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Process Excellence Manager. In this role, you will play a crucial part in coordinating and optimizing project management processes to ensure the successful delivery of projects within scope, budget, and timeline. The ideal candidate should have a strong background in project management, excellent organizational skills, and the ability to collaborate with cross-functional teams. Responsibilities: Project Planning and Coordination: Develop detailed project plans outlining tasks, timelines, and resource requirements. Coordinate project activities and ensure adherence to project schedules. Resource Management: Collaborate with project managers to allocate resources effectively. Monitor resource utilization and identify opportunities for optimization. Process Improvement: Evaluate and enhance project management processes to improve efficiency and effectiveness. Implement best practices and standardize project management methodologies. Communication and Reporting: Facilitate clear communication between project teams, stakeholders, and leadership. Prepare and deliver regular project status reports, highlighting key milestones and risks. Risk Management: Identify, assess, and mitigate project risks. Work with project teams to develop contingency plans and ensure risk mitigation strategies are implemented. Quality Assurance: Establish and maintain quality assurance processes to ensure project deliverables meet defined standards. Conduct project reviews and audits to assess compliance with quality requirements. Documentation and Knowledge Management: Maintain comprehensive project documentation, including project plans, meeting minutes, and post-project reviews. Facilitate knowledge sharing and lessons learned sessions to improve project outcomes. Collaboration with Cross-Functional Teams: Work closely with cross-functional teams to understand project requirements and dependencies. Foster a collaborative environment to enhance overall project performance. Qualifications: Bachelor's degree in Engineering, and MBA Proven experience in project management operations or a similar role. Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall). Excellent organizational, communication, and interpersonal skills. Proficient in project management tools and software. Ability to analyze data and generate insights to drive process improvements. Skills: Project planning and coordination Resource management Process improvement Risk management Quality assurance Communication and reporting Collaboration and teamwork Knowledge management Project Management Certifications
