Process Excellence Strategist

2 days ago


Mumbai, Maharashtra, India Firstsource Full time

A leading provider of Business Process Management (BPM) services, Firstsource is a trusted partner to over 100 top brands worldwide. With a presence in the US, UK, India, and Philippines, we offer customized solutions covering the entire customer lifecycle across various verticals.

About Us

As a part of the RP Sanjiv Goenka Group, Firstsource has established itself as a renowned player in the BPM industry. Our 'rightshore' delivery model enables us to provide cost-effective solutions that meet the evolving needs of our clients.

Role Overview

We are seeking an experienced Process Excellence Strategist to lead process improvement initiatives and drive digital transformation across support functions. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to mentor and guide teams.

The successful candidate will be responsible for:

  • Developing and executing process improvement plans to eliminate costs, enhance customer experience, and increase efficiency
  • Mentoring and guiding teams to achieve strategic objectives
  • Facilitating positive working relationships with senior functional heads
  • Designing and facilitating problem-solving workshops, kaizen events, and design sprints
  • Exploring opportunities for high-impact transformation initiatives, such as RPA/AI deployment and contact avoidance/elimination/deflection
Key Performance Indicators

The Process Excellence Strategist will be measured on the following key performance indicators:

  • Value delivered through projects in support functions
  • Automation identification and deployment support
  • Project management and process improvement
  • Facilitating change
  • Idea generation and idea management
Requirements

To succeed in this role, you will need:

  • Strong analytical, problem-solving, facilitation, and project management skills
  • Experience in value stream mapping and facilitating problem-solving workshops/kaizen events/design sprints
  • MBALSS Black Belt Certification or Management Consulting Experience
Estimated Salary Range

R1,200,000 - R1,800,000 per annum, depending on experience and qualifications.



  • Mumbai, Maharashtra, India TASQ Staffing Solutions Full time

    Job SummaryWe are seeking a Process Improvement Strategist to join our team at TASQ Staffing Solutions. As a key member of our organization, you will be responsible for driving quality initiatives and process excellence across various accounts.


  • Mumbai, Maharashtra, India Schbang Full time

    Job Title: Content Strategist for Brand ExcellenceAbout the Role:We are seeking an experienced Content Strategist to join our team at Schbang. As a Content Strategist, you will play a crucial role in developing and implementing comprehensive content strategies that drive brand excellence across various platforms.About You:To be successful in this role, you...


  • Navi Mumbai, Maharashtra, India Domnic Lewis International Full time

    We are seeking a highly skilled Operational Excellence Strategist to join our team at Domnic Lewis International. The ideal candidate will have a strong background in management, analytical skills, and experience with process improvement initiatives.About the RoleThis is an exciting opportunity to work with a well-established Indian Pharmaceutical MNC based...


  • Mumbai, Maharashtra, India Talent Integrators Full time

    As a Process Automation Strategist, you will play a crucial role in helping Talent Integrators achieve its goal of becoming a digital leader. Your primary responsibility will be to design and implement process automation solutions that drive efficiency and productivity.Salary: INR 22 Lakh per annumYou will work closely with cross-functional teams to identify...


  • Mumbai, Maharashtra, India Publicis Groupe Full time

    We are seeking a talented Content Strategist to join our team at Publicis Groupe in Mumbai. As a Copywriter, you will play a key role in developing marketing and communications that set our prestigious brands apart from the crowd.Job DescriptionAbout the Role:Collaborate with internal partners to interpret project briefs and develop relevant concepts into...


  • Mumbai, Maharashtra, India A A Garg & Co Full time

    About UsA A Garg & Co is a leading Consultancy and Assurance Firm specializing in Environmental Protection, Sustainability, Finance & Operations, and tech-enabled solutions.We are seeking an experienced Marketing Professional to join our team as a Marketing Strategist for Service Excellence. This role involves developing service-specific marketing...


  • Mumbai, Maharashtra, India Pidilite Industries Limited Full time

    We are seeking a seasoned Enterprise Solution Strategist to join our team at Pidilite Industries Limited. This role will play a pivotal part in driving our manufacturing excellence by spearheading the implementation and management of SAP S/4Hana MMPP and integrations.About the Role:Collaborate with executive and senior leaders to develop and maintain an...


  • Mumbai, Maharashtra, India Evoke HR Solutions Pvt. Ltd. Full time

    We are seeking a highly motivated and experienced Talent Acquisition Strategist to join our team at Evoke HR Solutions Pvt. Ltd. in Mumbai, India.About UsWith over a decade of experience in the HR industry, we have established ourselves as a leading provider of Recruitment Process Outsourcing (RPO) services to various industries across India and...

  • Operations Strategist

    1 month ago


    Mumbai, Maharashtra, India Ipca Laboratories Limited Full time

    Job Title: Operations StrategistAbout Us:Ipca Laboratories Limited is a leading pharmaceutical company dedicated to delivering high-quality products and services.Salary: ₹500,000 - ₹700,000 per annumJob Description:We are seeking an experienced Operations Strategist to join our team. As a key member of our operations department, you will be responsible...


  • Mumbai, Maharashtra, India LiquiLoans Full time

    Job Title: Loan Portfolio StrategistDescription: We are seeking a Loan Portfolio Strategist to join our team at LiquiLoans. As a Loan Portfolio Strategist, you will be responsible for analyzing the performance of the existing credit portfolio, identifying trends and areas of concern, and implementing systems and processes to monitor credit exposures.About...

  • UI/UX Strategist

    2 weeks ago


    Mumbai, Maharashtra, India SAMPOORNA HIRING Full time

    About the Opportunity:Sampoorna Hiring is seeking a UI/UX Strategist to join our team. As a UI/UX Strategist, you will be responsible for developing and implementing a comprehensive UI/UX design strategy for our products, ensuring that our digital assets are intuitive, visually appealing, and meet the needs of our users.You will work closely with...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    **About the Role:**FatakPay Digital is seeking an Operational Excellence Specialist to join our team as a Debt Collection Strategist. This is a challenging role that requires a strategic thinker with expertise in debt collection and financial services. The successful candidate will have a minimum of 5 years of experience in strategic planning or operational...


  • Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    Cloud Counselage Pvt Ltd is a dynamic organization seeking an experienced Human Resources Strategist to lead our HR functions. This is a full-time role based in Kanjurmarg, Mumbai, requiring 6 days of work per week.Job Description:As a Human Resources Strategist, you will be responsible for formulating and executing the talent strategy for our organization....


  • Mumbai, Maharashtra, India Atlas Skilltech University Full time

    **Job Title:** Content Creation Strategist**About the Role:We are seeking a highly skilled Content Creation Strategist to join our team at Atlas Skilltech University. As a Content Creation Strategist, you will be responsible for creating and maintaining internal site content that showcases the university's brand story.**Responsibilities:Create original,...


  • Mumbai, Maharashtra, India Teleperformance Full time

    Job DescriptionAs a Digital Transformation Strategist at Teleperformance, you will drive the transformation of business processes to improve efficiency and customer experience.The ideal candidate has 10+ years of experience in IT solution architecture, with expertise in RPA, BPM, Cloud Telephony, and AI technologies. A Bachelor's degree in Computer Science...

  • Category Strategist

    3 weeks ago


    Mumbai, Maharashtra, India Pluckk Full time

    We're on the hunt for a skilled Category Strategist to join our Pluckk team. As a Category Strategist, you'll be responsible for developing and maintaining a comprehensive annual plan for each category, ensuring alignment with the company's overall strategy.Salary: $140,000 per annumKey Responsibilities:Drive the communication plan in terms of campaign...


  • Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

    **Job Title:** Debt Collection StrategistAt FatakPay Digital, we are seeking an experienced Debt Collection Strategist to join our team. This is a challenging role that requires a strategic thinker with expertise in debt collection and financial services. If you have a passion for data-driven decision making, process optimization, and customer engagement, we...

  • Collection Strategist

    2 weeks ago


    Mumbai, Maharashtra, India Mahindra Finance Full time

    Job Title: Collection StrategistEstimated Salary: ₹12,00,000 - ₹18,00,000 per annumAbout the Role:We are seeking a highly skilled Collection Strategist to lead our pan-India debt recovery efforts. As a key member of our team, you will be responsible for implementing data-driven strategies to minimize delinquencies and boost revenue streams.Key...


  • Mumbai, Maharashtra, India Pepper Content Full time

    Job Title:Digital Marketing StrategistAbout Us:We are Pepper Content, a leading content marketplace that connects companies with talented content creators. Our mission is to empower businesses to scale their content creation processes across multiple industries and languages.Job Overview:We are seeking an experienced Digital Marketing Strategist to lead our...


  • Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    We are seeking a highly experienced Senior Financial Strategist to join our team at Cloud Counselage Pvt Ltd.About the RoleThis is an exciting opportunity for a seasoned financial professional to play a key role in shaping our company's financial direction and strategy. As a Senior Financial Strategist, you will be responsible for providing expert financial...