Operational Excellence Specialist

2 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

**About the Role:**

FatakPay Digital is seeking an Operational Excellence Specialist to join our team as a Debt Collection Strategist. This is a challenging role that requires a strategic thinker with expertise in debt collection and financial services. The successful candidate will have a minimum of 5 years of experience in strategic planning or operational roles within the financial services or debt collection industry. A graduate or postgraduate degree in Business Administration, Finance, or a related field is essential. Proficiency in data analytics tools, Excel, CRM systems, and strategic planning frameworks is also required.

In this role, you will develop and implement collection strategies for different DPD buckets, design workflows and processes to optimize recovery rates while maintaining customer satisfaction, and analyze customer behavior, repayment trends, and collection metrics to identify opportunities for improvement. You will also leverage digital channels like SMS, WhatsApp, IVR, and conversational bots for targeted customer engagement and work with tech teams to incorporate automation and AI-based tools into the collection process. Additionally, you will ensure all strategies comply with regulatory guidelines and company policies and develop mechanisms to identify and mitigate risks in the debt collection process.

We offer a competitive salary of ₹80,000 - ₹1,20,000 per month, depending on experience. If you are looking for a challenging role that offers career growth and opportunities to make a difference in the financial services industry, please apply.



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