Process Excellence Manager
5 days ago
Assistant Manager / Manager – Process Excellence
Level: L5
Reports To
Quality Head
Education Qualification
Graduate (Commerce/science/arts / any stream)
Six Sigma GB certified
Work experience
6 to 8 years (2 Years in a capacity of handling projects) from 3rd party BPO or captive centers. Good knowledge on BPO functions and processes with auditing & process mapping experience.
Job Description
The personnel will play a key role working with cross functional processes to understand business needs and apply relevant techniques to deliver quantifiable improvements.
To create procedures and SOPs under the general direction of the department head; to conduct walk-throughs for processes; to assist in the preparation of procedural documents, reports and audit processes if needed.
Job Profile
Perform and control the full process cycle including risk management and control management over operations’ effectiveness and compliance with all applicable directives and regulations
Determine internal audit scope and develop annual plans
Obtain, analyse and evaluate documentation, previous reports, data, flowcharts etc
Act as an objective source of independent advice to ensure validity, compliance and goal achievement
Identify loopholes and recommend risk aversion measures and cost savings
Maintain open communication with management and audit committee
Document process and prepare Value Stream Mapping as per requirement during new transitions or for any existing clients
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
Knowledge and skills
Proven working experience in corporate quality or should have proficiency in process mapping, creating process flows, SOPs etc.
Proficient PC skills, including proficiency in Microsoft Office products
Ability to work large data and to compile detailed reports
Strong written/verbal communication, interpersonal, and presentation skills
High attention to detail and excellent analytical skills
Sound independent judgement
Compensation range: up to 8.5 Lacs CTC
Location : Mumbai
Working hours: Monday to Saturday (6 day a week)
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