Customer Success Manager

1 day ago


Bengaluru, India SuperAGI Full time

About SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs a Customer Success Manager, you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.Key Responsibilities- Act as the first line of contact for assigned customers, supporting their success journey- Monitor customer health scores and usage patterns to proactively flag risks or opportunities- Collaborate with Support, Product, and Engineering to resolve issues and relay feedback- Maintain accurate records in CRM and CS tools to ensure seamless internal communication- Help customers adopt best practices and discover new features through regular check-ins- Contribute to knowledge base content, customer documentation, and internal playbooksWhat We’re Looking For- 1–2 years of experience in Customer Success,



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