Customer Success Manager

4 weeks ago

Bengaluru, India Talent361 Full time
Customer Success Manager Key Responsibilities
  • Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT & Tech leaders
  • Strategic Orchestration: Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks
  • Visionary Advocacy: Anticipate customer needs and create success programs that unlock user value
  • Collaborative Bridge-Builder: Synthesize customer feedback, collaborate with internal teams, and represent the customer voice in all aspects
  • Constant Innovator: Stay ahead of customer success trends, experiment with new models, and contribute to Trmeric's leadership in customer experience
  • Lead and manage the customer success team and drive continuous improvement in customer satisfaction metrics
Required Qualifications
  • Bachelor's degree in Business, Computer Science, or related field
  • Proven 5+ years in customer success roles, preferably in B2B SaaS or AI/ML companies
  • Experience in B2B marketplaces or partner management is a plus
  • Strong knowledge in success metrics, health scoring, and value measurement methodologies
  • Implement and execute customer onboarding, adoption, and expansion strategies effectively
  • Translate technical concepts into business value for executive audiences confidently
  • Understand AI/ML technologies and their business applications
  • Deep expertise in customer journey mapping and critical touchpoints
  • Excellent communication, presentation, and relationship-building skills
  • Manage multiple customer priorities efficiently and drive impactful AI adoption contributions
Technical Skills & Experience
  • Proficiency in B2B customer success methodologies
  • Experience in strategic account management and customer journey mapping
  • Expertise in relationship management and driving value realization
  • Ability to identify and resolve customer issues effectively
  • Familiarity with SaaS platforms and AI solutions
  • Skilled in proactive engagement models and creating success strategies
Preferred Qualifications
  • Prior experience in B2B marketing and demand generation
  • Knowledge of AI adoption landscape trends
  • Understanding of onboarding best practices and customer success innovations
  • Certifications in customer success or related fields
  • Experience in leading cross-functional teams
  • Track record of driving revenue growth through customer-centric approaches

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