Customer Success Manager
5 hours ago
About ColorTokensAt ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave™: Microsegmentation Solutions (Q3 2024) , ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions.Join us in transforming cybersecurity. Learn more at DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customersIn conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.ResponsibilitiesWork with customers to articulate desired business outcomes. Define an actionable customer success plan with clear objectives, stakeholders, milestones, risk, and metrics needed to achieve them.Execute and track the customer success plan to fulfilment of outcomes.Work with cross functional teams to own and ensure customer deployments are completed quickly and efficiently.Identify and/or develop upsell and cross-sell opportunities.Own customer escalations and liase with internal teams to get it resolved on priority.Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage,business value, friction, and overall relationshipEngage regularly with customers via strategic and operational discussions.Be the customer’s advocate and lead feature/issue resolution priorities/negotiations and initiatives with internal teams such as Product management, Product engineering, Customer support and Sales.Identify and facilitate training programs that will improve product knowledge, product usage, process know-how in the customer teams.Define, measure, and improve operational metrics and track through dashboards and operational reviews for effective CSM operations.May require working in client time-zones (for US/Europe clients) for an extended period of time.Desired Candidate Profile:Strong mix of relationship management, strong analytical, business and technical skills.Delivery related (pre-sales, solutioning, delivery management or customer
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Customer Success Manager
2 days ago
Bengaluru, India Talent361 Full timeCustomer Success Manager Key Responsibilities Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT & Tech leaders Strategic Orchestration: Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks Visionary Advocacy: Anticipate customer needs and create success...
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Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
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Customer success manager
1 week ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India NetCom Learning Full timeJob DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...
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Customer Success Manager
2 weeks ago
Bengaluru, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management - Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India CleverTap Full timeAbout the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...
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Customer Success Manager
2 weeks ago
Bengaluru, India Nudge Full timeAbout Nudge Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer. Role Overview As a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...
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Customer Success Manager
2 weeks ago
Bengaluru, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
1 week ago
Bengaluru, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term...
