Customer Success Manager

3 weeks ago

Bengaluru, India Nudge Full time

About Nudge

Nudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.

Role Overview

As a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our customers. Your mission is to drive product adoption, ensure customer value realization, and foster long-term relationships that fuel both customer success and business growth.

Location:
Bangalore (In-office role)

Core Responsibilities

  • Develop and execute customer success plans that ensure customers unlock the full potential of Nudge's platform.
  • Lead the onboarding process and conduct tailored training sessions to accelerate product adoption and integration.
  • Establish and nurture strong relationships with key stakeholders, turning customers into loyal advocates.
  • Act as the bridge between customers and internal teams (Sales, Product, Support) to relay feedback, resolve issues, and drive continuous improvements.
  • Identify and capitalize on upsell and cross-sell opportunities to help customers grow while expanding Nudge's footprint.

Who we're looking for

  • A proactive, results-driven professional with a passion for technology and customer success.
  • A natural relationship builder with strong communication skills and a knack for translating customer needs into actionable strategies.
  • A collaborative team player who thrives in a fast-paced, dynamic startup environment.

Qualifications

  • 2-4 years in a customer-facing role, preferably within B2B SaaS
  • Proven ability to manage and grow customer relationships.
  • Strong project management and analytical skills.
  • Excellent written and verbal communication skills.
  • Familiarity with CRM tools and customer success methodologies.

Success Metrics

  • High customer retention rates and positive satisfaction scores.
  • Measurable increases in product usage and engagement.
  • Achievement of upsell targets and revenue growth within the customer portfolio.
  • Consistently positive feedback from regular health checks and executive business reviews.

How to Apply

If you think you'd be a good fit for this role, we'd love for you to apply

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