customer support operations

5 days ago

Delhi, India MyRemoteTeam Inc Full time

We're Hiring: Senior Support Professional – Utilities / Energy Sector (AI Model Evaluation)We are looking for anexpert in Utilities/Energy sector customer support operationsto help validate and optimize AI models for amajor utilities provider . If you have experience incustomer support for energy companiesand are passionate about ensuring AI systems reflect real-world operations, this opportunity is for youRole Overview:We are collaborating with a large enterprise utility company totrain large AI agentsin handling complex customer support workflows. Your expertise will be critical in ensuring the AI understands and followsrealistic, internally consistent support workflowsthat reflect the utilities and energy sector's unique needs.Project Overview:Goal : Review and validate the prompt used to train large AI agents for customer support in theutilities and energy sector , focusing on:Billing disputesOutage reportingService requestsRegulatory complianceObjective : Ensure the AI prompt is realistic, internally consistent, and accurately reflectsreal-world logistics support workflowsin the utilities industry.Key Responsibilities:Review and validate AI prompts forcustomer support processesin the utilities and energy sector.Ensure the AI accurately handlesoutages ,billing issues ,service requests , andregulatory complianceas per industry norms.Provide feedback to ensure AI outputs reflectreal-world workflows , case handling, escalation logic, and customer-facing policies.Collaborate with AI/ML teams to fine-tune AI models to handle utility-specific scenarios.Requirements:Extensive experience inUtilities/Energy sector customer support operations .Proven experience withbilling disputes ,outage reporting ,service requests , andregulatory compliance .Previous experience working with or overseeingcustomer support processesin energy companies, such as electric utilities, gas companies, or renewable energy providers.Ideal Profile:Customer Support Manager – UtilitiesHead of Customer Operations – Energy SectorUtility Customer Service LeadEnergy Customer Experience Managerwith a strong support background.Nice to Have:Experience withSalesforce ServiceCloudor similarCRM/support platforms .Why This Role?This is a unique opportunity to work at the intersection ofAIand theenergy sector , ensuring thatAI modelsreflect the complex customer service needs of amajor utilities provider . Your expertise will directly influence how customer support is delivered through AI, optimizing customer experiences for millions of users.We’re looking for professionals with a background in major utilities or energy providers, such as:Duke EnergyPG&ENational GridE.ONEDF EnergyEnelSouthern CompanyXcel EnergyCon Edison , or regional utility providers.Interested?If you have experience inutilities customer support operationsand are ready to contribute to thisAI-driven project , pleaseshare your resumewith us . Let’s connect and discuss how you can help shape the future of AI in the utilities sector.

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