Head Customer Support
3 weeks ago
Role Overview We are looking for an experienced Head of Customer Support to lead and scale our customer support, customer success, and doctor–patient relationship operations. The ideal candidate will have strong expertise in customer relationship management, service excellence, and support automation using AI tools. Experience in telemedicine or healthcare service operations is highly preferred. This role will be responsible for shaping the support strategy, driving operational efficiency, enhancing user satisfaction, and building a world-class support team for both patients and doctors who use the iCliniq platform. Key Responsibilities Leadership & Strategy Lead the customer support and customer success teams, ensuring high performance and continuous improvement. Develop and execute support strategies aligned with company goals. Establish SOPs, SLAs, KPIs, and quality standards for all support functions. Customer Support & Success Oversee end-to-end support operations for patients and doctors. Improve user satisfaction, retention, and resolution time across all channels (email, chat, phone, app). Manage escalations and ensure timely, accurate resolution. Build strong relationships with key doctors and users to enhance trust and platform loyalty. Telemedicine & Relationship Management Ensure smooth communication between patients and doctors on the platform. Understand telemedicine workflows, compliance requirements, and patient-care expectations. Identify and rectify friction points across the digital consultation lifecycle. AI-Driven Support Automation Lead initiatives to automate support processes using AI tools and conversational systems. Implement chatbot flows, automated triaging, and smart self-service solutions. Collaborate with tech teams to integrate AI interventions into support workflows. Team Management Hire, mentor, train, and manage support executives and team leads. Conduct performance evaluations and create growth plans. Foster a customer-centric, empathetic, and data-driven culture. Cross-Functional Collaboration Work closely with product, engineering, marketing, and medical teams to relay user insights. Champion customer feedback in product roadmap decisions. Required Qualification Minimum 3 years in a managerial or leadership role. Experience in telemedicine, healthcare operations, or doctor-patient relationship management (preferred). Strong understanding of CRM systems, ticketing tools, and analytics. Experience implementing AI-based automation or support technologies. Exceptional communication, conflict resolution, and stakeholder-management skills. Ability to work with cross-functional teams in a fast-paced environment. Preferred Skills Familiarity with HIPAA or healthcare privacy norms. Experience with chatbot platforms, LLM-based assistants, or AI workflow automation. Exposure to international customer support operations. Data-driven decision-making and strong analytical capabilities. Salary: Rs.6,00,000/- to Rs.9,00,000/- per annum.
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Customer Support Head
1 week ago
New Delhi, India Cash24x7 Full timeCustomer Support HeadAbout the company cash 24x7is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer...
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Customer Support Head
1 week ago
New Delhi, India Cash24x7 Full timeCustomer Support HeadAbout the company cash 24x7is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer...
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Customer Support Head
4 days ago
New Delhi, India Cash 24x7 Full timeCustomer Support HeadAbout the companycash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer...
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Customer Support Head
4 days ago
New Delhi, India Cash 24x7 Full timeCustomer Support HeadAbout the companycash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer...
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Customer Support Associate
1 day ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
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Head Customer Support
3 weeks ago
New Delhi, India iCliniq Full timeRole Overview We are looking for an experienced Head of Customer Support to lead and scale our customer support, customer success, and doctor–patient relationship operations. The ideal candidate will have strong expertise in customer relationship management, service excellence, and support automation using AI tools. Experience in telemedicine or healthcare...
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Head Customer Support
2 weeks ago
New Delhi, India iCliniq Full timeRole Overview We are looking for an experienced Head of Customer Support to lead and scale our customer support, customer success, and doctor–patient relationship operations. The ideal candidate will have strong expertise in customer relationship management, service excellence, and support automation using AI tools. Experience in telemedicine or healthcare...
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Product Support Head
1 week ago
New Delhi, India Cloudangles Full timeCompany DescriptionCloudangles is an innovative technology company driving deep tech and enterprise transformation through expertise in cloud optimization, AI, quantum computing, and automation. With over 500 years of collective experience in IT leadership, engineering, and digital transformation, we deliver cutting-edge solutions that enhance agility,...
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Product Support Head
4 days ago
New Delhi, India Cloudangles Full timeCompany DescriptionCloudangles is an innovative technology company driving deep tech and enterprise transformation through expertise in cloud optimization, AI, quantum computing, and automation. With over 500 years of collective experience in IT leadership, engineering, and digital transformation, we deliver cutting-edge solutions that enhance agility,...
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Customer Service Executive
2 weeks ago
Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time**Job Title: Security Dispatcher (Virtual Field Supervisor)** **Location: New Delhi (India-based, supporting US operations)** **Job Type: Full-Time** **Job Summary** Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented **Virtual Field Supervisor** to join our team. This role is perfect for someone who can...
