Information Technology Help Desk Support
3 weeks ago
Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.
Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMaxTM, Axtria InsightsIQTM, Axtria SalesIQTM, and Axtria MarketingIQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.
Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry.
Role & Responsibilities at Job:
Support Service requests and incidents related to IT ops ( Axtria Now)
Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups
Laptop imaging with standard application
AD attribute updating as per the Empower Record, DL Management, O365 Management
Zoho remote management
Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews
Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes
Domain users , SMFT users, hardware inventory reconciliation
Exception management
Creation of Users account with all standard app access and licenses
Laptop reimaging as per standard laptop Hardening guideline
Arranging Induction session
VDI setup
Asset collection and wiping remotely
Taking backup based on request and license removal.
Coordination with Vendor on Hardware-related issues.
Poly VC devices Management and support.
Onboarding / Offboarding
IT Service desk / Ticketing (P1/P2/P3/P4)
Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics
Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements
Strong documentation skills in writing process documents, guidelines, checklists etc.
Skill Set required:
Proficient knowledge of
Windows, Mac operating systems
IOS / Android / Windows mobiles
Working knowledge MDM (VMware Workspace One / Intune)
Basic Network
Information security guidelines
Qualification:-
BE / BTech / BCA / MCA
Certifications: Microsoft Certified (good to have)
Required Experience:
5-7 years of exp.
-
Information Technology Help Desk Support
3 weeks ago
uttar pradesh, India Axtria - Ingenious Insights Full timeAxtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...
-
Help Desk Technician
3 weeks ago
uttar pradesh, India Tata Consultancy Services Full timeWe are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFO Experience : 4 to 8 Years Job Description: Responsibilities - Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Walk...
-
Help Desk Technician
3 weeks ago
uttar pradesh, India Tata Consultancy Services Full timeWe are Hiring for the position of SERVICE DESK L1 ;Location: Noida Work mode: WFOExperience : 4 to 8 YearsJob Description:Responsibilities- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Walk the customer...
-
Help Desk Support
6 days ago
Noida, Uttar Pradesh, India Three Ess Computer Services (I) Pvt. Ltd. Full time**Asset Discovery**:Cut the process of manually adding assets into the database, which is extremely time-consuming and is prone to human error. Instead, implement an automated tracking system for data entry. - **Monitoring Hardware and Software**:You need to decide the metrics you want to track for your assets. Some of the most used hardware and software...
-
Help Desk Support
3 days ago
Noida, Uttar Pradesh, India Three Ess Computer Services (I) Pvt. Ltd Full time**Job description**: - Addressing user tickets for issues regarding hardware, software, and networking. - Providing technical support either by visiting on-site or through remote-access systems. - Providing IT networks and customer services to users inside and outside the company. - Guide users with step-by-step instructions to resolve the issues. -...
-
Service Desk Agent
2 weeks ago
uttar pradesh, India Tata Consultancy Services Full timeService Desk Agent Skill Set: · 2-3 years of experience as a Help Desk Technician or other customer support role · Good understanding of computer systems, mobile devices, and other tech products. · Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues. · Strong oral and written communication skills, with the...
-
Service Desk
3 weeks ago
uttar pradesh, India Tata Consultancy Services Full timeRole - Service DeskLocation - Delhi NCR , NoidaExperience - 2 to 8 yrsPreferred Immediate JoinersJD- 2-3 years of experience as a Help Desk Technician or other customer support role- Good understanding of computer systems, mobile devices, and other tech products.- Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.-...
-
Asstmgr-front Desk
6 months ago
Lucknow, Uttar Pradesh, India Marriott International, Inc Full time**Job Number** 24062783 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Front Desk Executive
3 months ago
Noida, Uttar Pradesh, India Geetanjali Homestate Pvt ltd Full timeAs a Front Desk Executive, you will be the first point of contact for our company. Your primary role will be to manage the front desk, greet visitors, handle incoming calls, and perform various administrative tasks. You will ensure the front desk provides professional and friendly service to our clients, visitors, and staff. **Key Responsibilities** -...
-
Front Desk Executive
6 months ago
Noida, Uttar Pradesh, India Geetanjali Homestate Pvt ltd Full timeAs a Front Desk Executive, you will be the first point of contact for our company. Your primary role will be to manage the front desk, greet visitors, handle incoming calls, and perform various administrative tasks. You will ensure the front desk provides professional and friendly service to our clients, visitors, and staff. **Key Responsibilities** -...
-
Front Desk Executive
5 months ago
Sasni, Aligarh, Uttar Pradesh, India GP Technologies Solutions Full time**Job Title**: Female Help Desk Representative **Location**: Aligarh, India **Company**: Metal Exporter Company **Salary Range**: ₹10,000 - ₹15,000 per month **Experience**: 1-2 years **Education**: Graduation or pursuing **Job Type**: Full-time **Timings**: 10:00 AM - 6:00 PM **Responsibilities**: 2. **Issue Resolution**: Address customer...
-
Receptionist (Front Desk Executive)
5 months ago
Noida, Uttar Pradesh, India Therakids Noida Full time**Job Title: Front Desk Executive (Receptionist) - Child Development Center** **Company**: THERAKids **Location**: Noida, Greater Noida West (INDIA) **About Us**:THERAKids is a leading child development center dedicated to the comprehensive care and development of children with special needs. We provide a range of therapeutic services and support to help...
-
Receptionist (Front Desk Executive)
5 months ago
Noida, Uttar Pradesh, India Therakids Noida Full time**Job Title: Front Desk Executive (Receptionist) - Child Development Center** **Company**: THERAKids **Location**: Noida, Greater Noida West (INDIA) **About Us**:THERAKids is a leading child development center dedicated to the comprehensive care and development of children with special needs. We provide a range of therapeutic services and support to help...
-
Associate IT Support
2 months ago
Uttar Pradesh, India CompuGroup Medical Full timeJointly responsible for hardware installation and the rollout of hardware and user support(help desk).
-
Executive L2 Service Desk
6 months ago
Noida, Uttar Pradesh, India Product and Technology Full time**Job no**: 521923 **Brand**: Product and Technology **Work type**: Full time **Location**: Noida, India **Categories**: Corporate & Group Travel **Job Purpose**: - The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core...
-
Director of Information Technology
3 weeks ago
uttar pradesh, India Naviga Full timePosition Overview: The Director of Information Technology will lead and manage the COE IT resources including the Network Operating Centre. This role involves overseeing the development, implementation, and maintenance of IT systems and services, managing IT staff, and driving technological innovations. Responsibilities: IT Strategy & Leadership: -...
-
Front Desk Receptionist
5 months ago
Noida, Uttar Pradesh, India Edunext Technologies Pvt Ltd Full timeHELP DESK General Purpose Main Job **Responsibilities**: - Meeting and greeting clients. - Booking meetings. - Arranging couriers. - Keeping the reception area tidy. - Answering and forwarding phone calls. - Screening phone calls. - Sorting and distributing post - Education, Qualifications and Experience - Bachelors degree preferred - knowledge and...
-
Director of Information Technology
3 weeks ago
uttar pradesh, India Naviga Full timePosition Overview: The Director of Information Technology will lead and manage the COE IT resources including the Network Operating Centre. This role involves overseeing the development, implementation, and maintenance of IT systems and services, managing IT staff, and driving technological innovations.Responsibilities:IT Strategy & Leadership:Recommend and...
-
Front Desk Executive
6 months ago
Noida, Uttar Pradesh, India W3villa Technologies Full time**Roles and Responsibilities** - **Greet and Welcome Visitors**:Warmly greet all visitors, clients, and employees as they arrive at the front desk. Provide a friendly and professional welcome, ensuring a positive experience for everyone. - **Answer and Route Incoming Calls**: Handle incoming calls promptly and professionally, providing appropriate...
-
Front Desk Sales Receptionist
7 hours ago
Gorakhpur, Uttar Pradesh, India INVENCIO TECH Full time**Front Desk Computer Sales Receptionist** **Aadhunik Computers Sales and Services Center** **Gorakhpur, Gorakh Nath Road** **A Unit of Invencio Tech OPC Pvt Ltd** **Join our Team and Be the Face of Innovation!** We are seeking a dynamic and tech-savvy individual to join our team as a Front Desk Computer Sales Receptionist. As the first point of contact...