Front Desk Executive

4 weeks ago

Sasni Aligarh Uttar Pradesh, India GP Technologies Solutions Full time

**Job Title**: Female Help Desk Representative

**Location**: Aligarh, India

**Company**: Metal Exporter Company

**Salary Range**: ₹10,000 - ₹15,000 per month

**Experience**: 1-2 years

**Education**: Graduation or pursuing

**Job Type**: Full-time

**Timings**: 10:00 AM - 6:00 PM

**Responsibilities**:
2. **Issue Resolution**: Address customer concerns, troubleshoot problems, and resolve issues effectively and efficiently, ensuring customer satisfaction and retention.

3. **Information Management**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints using the company's database or help desk software.

4. **Product Knowledge**: Develop a comprehensive understanding of the company's products, services, and policies to provide accurate information and assistance to customers.

5. **Communication**: Communicate effectively with customers, colleagues, and other departments to ensure prompt resolution of customer issues and inquiries.

6. **Coordination**: Collaborate with internal teams such as sales, operations, and logistics to coordinate customer requests, orders, and deliveries as needed.

7. **Documentation**: Prepare and maintain documentation, manuals, and FAQs to facilitate customer self-service and improve overall efficiency of the help desk function.

8. **Feedback Collection**: Gather feedback from customers to identify areas for improvement and contribute to ongoing efforts to enhance customer satisfaction and service quality.

**Requirements**:
1. **Experience**: 1-2 years of experience in a customer service or help desk role preferred.

2. **Education**: Graduation or pursuing a degree in any field.

3. **Communication Skills**: Excellent verbal and written communication skills in English and Hindi.

4. **Empathy**: Ability to empathise with customers and provide personalized assistance to address their needs and concerns.

5. **Problem-Solving**: Strong problem-solving skills with the ability to quickly analyze situations, identify issues, and implement effective solutions.

7. **Interpersonal Skills**: Pleasant demeanour, patience, and the ability to remain calm and composed under pressure.

8. **Team Player**: Ability to work collaboratively with colleagues and contribute to a positive and supportive work environment.

**Benefits**:
1. Competitive salary package.

2. Opportunity to work with a reputable metal exporter company.

3. Training and development programs to enhance skills and knowledge.

4. Other benefits as per company policy.

Geetika Arora

6396629639

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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