Front Desk Executive

5 months ago

Noida Uttar Pradesh, India W3villa Technologies Full time

**Roles and Responsibilities**
- **Greet and Welcome Visitors**:Warmly greet all visitors, clients, and employees as they arrive at the front desk. Provide a friendly and professional welcome, ensuring a positive experience for everyone.
- **Answer and Route Incoming Calls**: Handle incoming calls promptly and professionally, providing appropriate information or directing calls to the appropriate personnel or department.
- **Manage Reception Area**: Maintain a clean, organized, and presentable reception area, creating a welcoming atmosphere for visitors. Keep the reception desk and surrounding area tidy and well-stocked with necessary supplies.
- **Inquiry Handling**:Address inquiries from visitors, clients, and employees promptly and efficiently. Provide information about the company, services, and products in a clear and concise manner.
- **Appointment Scheduling**: Coordinate and schedule appointments for clients and employees. Maintain an organized calendar and efficiently manage time slots.
- **Visitor Log and Security**: Log visitor information accurately and ensure compliance with security protocols. Issue visitor badges and maintain appropriate access control measures.
- **Mail and Package Handling**: Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate recipients. Prepare outgoing mail and packages as needed.
- **Assist with Administrative Tasks**: Support various administrative tasks, including data entry, filing, and maintaining records as required.
- **Maintain Knowledge of Company Policies**: Stay informed about the company's policies, procedures, and services to provide accurate information to visitors and employees.
- **Assist with Event Coordination**: Collaborate with the events team to organize and coordinate meetings, conferences, and special events held at the premises.
- **Problem Resolution**: Handle complaints and resolve problems effectively and courteously. Escalate issues to the appropriate personnel when necessary.
- **Collaboration**:Liaise with other departments to ensure smooth communication and coordination within the organization.

**Job Requirement**:

- Graduate with any degree: additional qualifications in customer service or administration will be an advantage.
- Proven experience as a front desk executive or in a similar customer-facing role.
- Strong communication and interpersonal skills with a welcoming and friendly attitude.
- Excellent telephone etiquette and active listening skills.
- Proficiency in using office software and basic computer knowledge.
- Exceptional organizational and multitasking abilities.
- Ability to handle stressful situations and maintain composure under pressure.
- Strong problem-solving skills with a customer-oriented approach.
- Professional appearance and behaviour.
- Familiarity with security procedures and protocols is a plus.

**Benefits with W3villa Technologies**
- Team Parties
- Experience in new and competitive technologies
- Cooperative team
- Friendly environment and working culture
- Specific paid leaves per month
- Advance Training Program

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