Dialer Real-Time Analyst
1 day ago
Dialer Real-Time Analyst (RTA)
Location: Thane
Work Type: Full-time | Night Shifts
About the Role
We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.
Key Responsibilities
- Real-time monitoring of inbound/outbound dialing campaigns.
- Importing and managing dialer lists, starting/stopping campaigns as required.
- Adjusting dialing pace and flagging agent behavior to leadership.
- Managing agent profiles, assignments, and contact list criteria.
- Daily scheduling adjustments in the Workforce Management (WFM) system.
- Auditing dialer settings to ensure compliance with regulations.
- Collaborating with operations leadership to balance business goals.
- Responding to requests, queries, and issues across departments promptly.
Qualifications
- Minimum 2 years of collections experience in a voice contact center.
- Hands-on experience with LiveVox or similar dialer systems.
- Advanced proficiency in MS Excel and data reporting.
- Strong analytical and problem-solving skills in high-pressure environments.
- Flexible to work after-hours or on-call when required.
How to Apply:
Click Apply or send your updated resume to or share it on with the subject line "Dialer RTA Application – (Your Name)" .
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