Rta Dialer

3 weeks ago

Thāne, Maharashtra, India Crescare Solutions Full time

Real Time Analyst- Dialer Location- Thane Salary- upto 37k 5 days working 2 offs US shifts- 6 30 pm to 3 30 am Cab facility available Real-time monitoring of outbound inbound dialing importing dialer lists starting stopping campaigns activity communication adjusting dialing pace flagging agent behavior to leadership and ensuring all metrics remain within acceptable ranges Develop and maintain pieces of the dialer system across multiple applications agent profiles and assignments to contact list criteria and build parameters Daily input of all scheduling adjustments in the Workforce Management system Regular collaboration with operations leadership and balancing internal goals Auditing of dialer settings and maintaining compliance with all regulatory restrictions internal and external Timely response to questions requests and issues from multiple departments across all platforms Qualifications 2 years experience in a voice contact center environment Advanced knowledge of web-based software applications LiveVox dialer system MS Excel Analytical skills in a high-pressure time-sensitive environment Flexible hours including after-hours on-call responsibilities Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions For any queries contact - 6392378294 9555655548 Job Type Full-time Pay 30 000 00 - 37 000 00 per month Benefits Flexible schedule Provident Fund Work Location In person

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