Collection Analyst

16 hours ago


Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time
Dialer Real-Time Analyst (RTA)

Work Type: Full-time | Night Shifts

We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

Real-time monitoring of inbound/outbound dialing campaigns.

Daily scheduling adjustments in the Workforce Management (WFM) system.

Collaborating with operations leadership to balance business goals.

Minimum 2 years of collections experience in a voice contact center.

Hands-on experience with LiveVox or similar dialer systems.

Advanced proficiency in MS Excel and data reporting.

Flexible to work after-hours or on-call when required.

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