Contact Center Operations Specialist

11 hours ago

Thāne, Maharashtra, India beBeeData Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title

Dialer Real-Time Analyst (RTA)

 

Work Type:
Full-time | Night Shifts

We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

The primary focus of the Dialer Real-Time Analyst is to monitor inbound/outbound dialing campaigns and make daily scheduling adjustments in the Workforce Management (WFM) system. This role requires collaboration with operations leadership to balance business goals while ensuring a seamless customer experience.

In this challenging yet rewarding role, you will leverage your analytical skills to identify areas of improvement and develop strategies to enhance agent productivity and campaign success. Your ability to work under pressure, think critically, and maintain attention to detail will be crucial in driving business results.

Key qualifications include a minimum of 2 years of collections experience in a voice contact center, hands-on experience with LiveVox or similar dialer systems, and advanced proficiency in MS Excel and data reporting. Additionally, being flexible to work after-hours or on-call when required will be essential for this role.

As a highly skilled Dialer Real-Time Analyst, you will play a vital role in shaping the future of our contact center operations and contributing to our mission of delivering exceptional customer experiences.

Requirements
  • Minimum 2 years of collections experience in a voice contact center
  • Hands-on experience with LiveVox or similar dialer systems
  • Advanced proficiency in MS Excel and data reporting
  • Flexible to work after-hours or on-call when required
What We Offer

• Competitive compensation package

• Opportunity for professional growth and development

• Collaborative and dynamic work environment

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