DVP - HRBP - Contact Center - With a Leading Bank

Contact Center Officer Job Description:As a Contact Center Officer, you will be responsible for delivering exceptional customer service by resolving customer queries and providing product or service information to potential or existing customers. You will work closely with the sales team to understand customer requirements and close sales deals.Key...

Job Title: Cloud Contact Center ProfessionalThe ideal candidate has extensive experience with Genesys solutions and a strong understanding of contact center operations.This role involves designing, implementing, and maintaining the Genesys Cloud Contact Center platform. Key responsibilities include managing operational run, enhancements, and platform...

Job TitleDialer Real-Time Analyst (RTA) Work Type: Full-time | Night Shifts We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent...

Cloud Contact Center Expert">This role involves designing and implementing cloud-based contact center solutions for clients. The ideal candidate should have expertise in creating scalable, automated, and customer-centric systems that enhance the overall contact center experience.">The selected individual will develop and maintain Lambda functions, Lex bots,...

About The Role CEC - Unit Manager - InboundCEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job RoleResponsible for management of the Inbound teams for Liabilities/Assets or...

Senior AWS Connect Developer OpportunityOur client is seeking a seasoned Senior AWS Connect Developer to craft and oversee cloud-based contact center solutions.Key Responsibilities:Design and build scalable, automated customer-centric systems using AWS infrastructure, contact flow design, and integration capabilities.Create Lambda functions, Lex bots, and...

Job Overview:The Senior Data and Analytics Manager will spearhead strategic data-driven initiatives to elevate operational efficiency, customer experience, and business outcomes in a contact center environment. This role demands visionary leadership of high-impact Data and Analytics projects, cross-functional collaboration, and the ability to distill...

Job Category KMBL Degree Level Bachelor s Degree 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or...

Job DescriptionSky channel - Service - Affluent - RMDepartment Customer Experience CenterLocation ThaneReporting Relationship CEC - Team Leader - InboundPosition Grade Assistant Manager/Deputy ManagerJob Role- To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction- To identify and...

811 Digital - Inbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product...