Expert Cloud Contact Center Professional

1 week ago


Thāne, Maharashtra, India beBeeCloudContactCenter Full time ₹ 15,00,000 - ₹ 25,00,000
Cloud Contact Center Expert">

This role involves designing and implementing cloud-based contact center solutions for clients. The ideal candidate should have expertise in creating scalable, automated, and customer-centric systems that enhance the overall contact center experience.

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The selected individual will develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions. This includes building API-driven automation workflows to streamline operations and improve agent efficiency.

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Key responsibilities include customizing IVR systems and CTI integrations to support advanced call handling and reporting features. The candidate should also manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.

">Required Skills and Qualifications">
  • AWS Administration Skills: Proficient in designing and developing cloud-based contact center solutions using Amazon Connect.
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  • Technical Proficiency: Skilled in configuring contact flows, Lambda integrations, and API-driven automation.
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  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.


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