Dialer Campaign Manager

5 days ago

Thāne, Maharashtra, India beBeeAnalytical Full time ₹ 30,00,000 - ₹ 37,00,000

The Role of Real-Time Dialer Analyst involves monitoring and optimizing outbound dialing campaigns in real-time.

Key Responsibilities:
  • Real-time monitoring of dialing campaigns
  • Develop and maintain the dialer system across multiple applications
  • Agent profile management and contact list criteria building
  • Daily input of scheduling adjustments in the Workforce Management system
  • Collaboration with operations leadership and balancing internal goals
  • Auditing of dialer settings and maintaining compliance with regulatory restrictions
Required Skills:
  • At least 2 years experience in a voice contact center environment
  • Advanced knowledge of web-based software applications, LiveVox dialer system, and MS Excel
  • Analytical skills in high-pressure, time-sensitive environments
  • Flexible hours including after-hours on-call responsibilities
  • Strong problem-solving techniques and report analysis skills

We offer flexible working hours and opportunities for professional growth and development.

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