Dialer Campaign Operations Specialist

2 weeks ago

Thāne, Maharashtra, India beBeeCompliance Full time ₹ 20,00,000 - ₹ 25,00,000
Operational Efficiency Manager

The primary goal of this role is to monitor and ensure the optimal functioning of all day-to-day dialer campaign operations, achieving daily contact objectives for clients through the utilization of best practices and software tools to maximize campaign productivity.

Key Responsibilities:

  • Design outbound solution strategies around contact center technology solutions on cloud platforms such as Bright Pattern, Five9, Cisco, etc.
  • Help design dialer agent scripting, disposition, and reporting solutions, including CRM integration and support for systems like Zendesk, Salesforce, Oracle CX, MS Dynamics, Freshdesk, etc.
  • Collaborate with the Business Development team and Client Services team on technology solutions.
  • Monitor performance and efficiencies, provide recommendations for improvements.
  • Clearly document all work with systems and servers.
  • Develop, build, support, and implement Everise/Client dialer strategies that encompass business objectives, business rules, and all dialing compliance through effective use of the on-cloud Bright Pattern Dialing software platform.
  • Recommend procedural/technology solutions to business problems regarding agent productivity, call compliance, and campaign performance optimization.
  • Analyze data and system performance to identify trends, risks, and possible improvements.

Required Skills and Qualifications:

  • Experience in designing outbound solution strategies and implementing dialer agent scripting.
  • Proficiency in CRM integration and support for various systems.
  • Excellent communication and collaboration skills.
  • Ability to analyze data and identify trends, risks, and possible improvements.

Benefits:

  • Opportunity to work with a leading organization in the industry.
  • Competitive salary and benefits package.
  • Chance to develop and implement innovative solutions.

Others:

  • Regular feedback and coaching from senior team members.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

  • Dialer Campaign Manager

    5 days ago

    Thāne, Maharashtra, India beBeeAnalytical Full time ₹ 30,00,000 - ₹ 37,00,000

    The Role of Real-Time Dialer Analyst involves monitoring and optimizing outbound dialing campaigns in real-time.Key Responsibilities:Real-time monitoring of dialing campaignsDevelop and maintain the dialer system across multiple applicationsAgent profile management and contact list criteria buildingDaily input of scheduling adjustments in the Workforce...

  • Rta Dialer

    6 days ago

    Thāne, Maharashtra, India Crescare Solutions Full time

    Real Time Analyst- Dialer Location- Thane Salary- upto 37k 5 days working 2 offs US shifts- 6 30 pm to 3 30 am Cab facility available Real-time monitoring of outbound inbound dialing importing dialer lists starting stopping campaigns activity communication adjusting dialing pace flagging agent behavior to leadership and ensuring all...

  • Dialer Real-Time Analyst

    4 weeks ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    Dialer Real-Time Analyst (RTA)Location: ThaneWork Type: Full-time | Night ShiftsAbout the RoleWe are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign...

  • Dialer Real-Time Analyst

    4 weeks ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    Dialer Real-Time Analyst (RTA) Location: Thane Work Type: Full-time | Night Shifts About the Role We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to ensure optimal...

  • Dialer Real-Time Analyst

    8 hours ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    Dialer Real-Time Analyst (RTA) Location: Thane Work Type: Full-time | Night Shifts About the Role We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to ensure optimal...

  • Dialer Real-Time Analyst

    2 days ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Dialer Real-Time Analyst (RTA)Location:ThaneWork Type:Full-time | Night ShiftsAbout the RoleWe are seeking an experiencedDialer Real-Time Analyst (RTA)to join our dynamic contact center operations team. The ideal candidate will have strong expertise inLiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign...

  • Dialer Real-Time Analyst

    14 hours ago

    Thāne, Maharashtra, India DigiFocal IT Solutions Pvt Ltd Full time

    Dialer Real-Time Analyst (RTA) Location: Thane Work Type: Full-time | Night Shifts About the Role We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to...

  • RTA Dialer

    3 days ago

    Thāne, Maharashtra, India Crescare Solutions Full time ₹ 30,000 - ₹ 37,000 per year

    Real Time Analyst- DialerLocation- ThaneSalary- upto 37k5 days working, 2 offsUS shifts- 6:30 pm to 3:30 amCab facility availableReal-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within...

  • Contact Center Operations Specialist

    7 hours ago

    Thāne, Maharashtra, India beBeeData Full time ₹ 6,00,000 - ₹ 8,00,000

    Job TitleDialer Real-Time Analyst (RTA) Work Type: Full-time | Night Shifts We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent...

  • Dialing Performance Specialist

    7 hours ago

    Thāne, Maharashtra, India beBeeAnalyst Full time

    Real-Time Dialing Analyst PositionJob Summary:We are seeking an experienced Real-Time Dialing Analyst to join our dynamic contact center operations team. The ideal candidate will have strong expertise in dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.Monitor and analyze...