RTA Dialer

3 days ago

Thāne, Maharashtra, India Crescare Solutions Full time ₹ 30,000 - ₹ 37,000 per year

Real Time Analyst- Dialer

Location- Thane

Salary- upto 37k

5 days working, 2 offs

US shifts- 6:30 pm to 3:30 am

Cab facility available

  • Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges
  • Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters
  • Daily input of all scheduling adjustments in the Workforce Management system.
  • Regular collaboration with operations leadership and balancing internal goals
  • Auditing of dialer settings and maintaining compliance with all regulatory restrictions, internal and external
  • Timely response to questions, requests, and issues from multiple departments across all platforms.

Qualifications

  • 2+ years experience in a voice contact center environment
  • Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel.
  • Analytical skills in a high-pressure, time-sensitive environment
  • Flexible hours including after-hours/on-call responsibilities
  • Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions

For any queries contact /

Job Type: Full-time

Pay: ₹30, ₹37,000.00 per month

Benefits:

  • Flexible schedule
  • Provident Fund

Work Location: In person

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