Senior Help Desk Support Salesforce Administrator

4 weeks ago


delhi, India Xceede Solutions Full time
Job description
** REMOTE CANDIDATES ARE WELCOME TO APPLY **
Xceede seeks Certified Salesforce® Administrators with solid experience working
on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and bug fixes.
Responsibilities
Monitoring a Salesforce Support Desk, providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Providing support and training to Salesforce users in all groups to resolve issues with Salesforce and related applications.
Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
Administration of our clients’ Salesforce environments; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builders, validation rules, approvals, dashboards, reports, etc.
Interfacing with our clients’ end users to understand feature requirements and/ or address support issues and working collaboratively with our Consulting and Development teams on more complex requests & issues.
Maintaining & enhancing visual layouts, process builder, and business logic to enhance business processes and user experience.
Deploying Salesforce meta-data between non-production and production environments using appropriate tools
Creating documentation, maintaining standardization, and looking for ways to improve processes & procedures continuously.
Developing, launching, and managing in-depth dashboards and reports for all team functions at both management and individual levels.
Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce-based solutions.
Mentors and trains junior and peer team members to address skill gaps.
Qualifications
3+ Years of working on a Salesforce Support Service Desk.
Experience providing top-notch support to Salesforce users via phone, Slack, Microsoft Teams, email, conference calls, and in-person
Commitment to meeting schedules and deadlines
Excited by researching and solving issues for the users who create the support desk requests.
Experience implementing and configuring Salesforce.com, preferably for clients at an Enterprise level (50+ users).
A Certified Salesforce.com Administrator (ADM-201) is required, and Advanced Administrator certification is preferred.
CPQ, Sales Cloud, and Service Cloud knowledge (certification also preferred).
Must be able to implement/understand 3rd party integrations with Salesforce
Capability to manage the migration of changesets from development and testing sandboxes into the Salesforce production instance.
Self-starter with a strong ability to use initiative and work autonomously or as part of a team on multiple efforts.
Experience documenting and analyzing processes, procedures, and/or policies.
Excellent verbal and written communication skills; ability to communicate effectively with different organizational levels and collaborate with cross-functional business partners and technical teams.
Demonstrated ability to learn and embrace new technologies, applications, and solutions.
Excellent organizational skills and high attention to detail
Solid background/expertise with Microsoft Office

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