Front Desk Customer Support

6 months ago


Delhi, India HearClear Full time

**Location**: Delhi, Noida, Gurgaon, Chandigarh, Mohali

**Experience**: Up to 2-3 years of relevant experience, experience in inside will be an added advantage

**Qualification**: Graduate with Science Background (Minimum) MBA + Graduate with Science Background (preferred)

**Seniority Level**: Mid-Senior level

**Industry**: Medical Device, Health Care

**Responsibilities**:

- Offering administrative support across the organization in maintaining the clinical data confidential and on time.
- Coordinate front-desk activities, including distributing correspondence and attending phone calls, booking the day to day appointments
- Welcome patients and greet people who visit the business
- Consult customers via telephone throughout every step of the process
- Develop individual solutions based on the requirements of the customer
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- After understanding the level of hearing loss and budget of the customer suggest him/her the ideal hearing aid for him/her and help them purchasing a hearing aid
- Handle all customer complaints satisfactorily

**Job Requirement**:

- Ability to communicate effectively in a verbal, written and visual manner
- Time management/ prioritization skills.
- Self-motivated.
- Strong analytical skills



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