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Technical Support Specialist

2 weeks ago

Noida, Uttar Pradesh, India BeFiSc Full time
BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Proven experience in a client-facing tech support role, preferably handling API-related queries.

Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.

Experience with customer service tools and platforms.

Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.

Basic coding or scripting knowledge (e.g., Python) is beneficial.

Opportunities for professional growth and skill development.

Competitive compensation and benefits package.