Sales operations specialist

3 weeks ago

Bengaluru, India GameChange Solar Full time
Game Change Solar is one of the fastest growing, most dynamic companies in the rapidly growing solar industry. We have top quality solar racking and tracker products that generate the most amount of energy, are the fastest to install, and the most cost effective. As a Sales Operations, you will play a crucial role in driving deals through the purchase order (PO) process, streamlining sales operations, and ensuring effective communication among various stakeholders. This is a higher-level position that requires strong organizational, analytical, and leadership skills, as well as deep knowledge of sales operations. This is a prime opportunity to get started in a rapidly growing company, for someone looking to become an integral part of a global team.
Roles & Responsibilities:
Review RFP data to identify pertinent project requirements
Lead and oversee the purchase order (PO) process from initial deal negotiation to final execution.
Collaborate with the sales team, customers, and internal departments to ensure smooth and timely order processing.
Track and monitor PO status, ensuring all required documentation and approvals are obtained within specified deadlines.
Identify and address potential bottlenecks or issues in the PO process, implementing corrective measures as needed.
Handle any necessary administrative work including filing reports or presenting sales team with necessary documents
Develop and implement strategies to enhance sales operations efficiency, accuracy, and effectiveness.
Identify opportunities for process improvement and automation, leveraging technology and tools to streamline sales operations workflows.
Monitor key performance indicators (KPIs) related to sales operations and provide regular reports and analysis to management.
Conduct training sessions to educate sales team members on sales operations processes, including PO management, documentation requirements, and CRM system usage.
Provide ongoing support and guidance to sales team members, addressing inquiries and issues related to sales operations.
Collect, analyze, and interpret sales data to identify trends, patterns, and opportunities for improvement.
Generate regular reports and dashboards on sales performance, PO status, and other relevant metrics.
Present findings and recommendations to management, contributing to strategic decision-making processes.
Acknowledge customers by promptly responding to emails, texts, and phone calls
Answers phone calls from customers regarding deals and assist in resolving any issues as they arise
Follow up with customers to make sure that they are satisfied with a particular product and services
Follow up internally with engineering and production to ensure timely responses to clients
Required Experience & Skills:
Bachelor’s degree or equivalent work experience
Significant experience in administrative/operational role supporting a Sales/Business Development team
Experience with CRM systems and excellent Excel skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
Excellent communication skills, both verbal and written
Strong client service skills
Excellent time-management skills and the ability to prioritize tasks
Excellent analytical and problem-solving skills
Adaptable and eager to learn; self-starter who is willing to wear multiple hats to accomplish goals and can work independently w/o supervision once trained
Team-oriented
Someone who thinks outside the box and brings new ideas
Thrives in a fast-paced environment
Highly organized and detail-oriented
Prior solar energy experience is a plus

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