ECommerce Manager Digital Trading

3 days ago

Mumbai, India Just In Time Full time
Role Overview The E-commerce Manager will be responsible for driving the company’s online sales and digital retail strategy. This role involves managing day-to-day e-commerce operations, enhancing customer experience, optimizing product listings, and leading initiatives that improve sales performance across online platforms (own website, and marketplaces). The E-commerce Manager will act as the bridge between technology, marketing, and operations to ensure seamless digital retail growth.
Develop and execute the e-commerce business plan aligned with retail objectives.
Identify growth opportunities through online channels, digital marketing, and partnerships.
Drive customer acquisition, retention, and loyalty programs through online platforms.
Platform & Operations Management
Manage day-to-day operations of the company’s e-commerce website and marketplace channels (Amazon, Myntra, Ajio, etc.).
Oversee product catalogue management, pricing strategy, promotions, and inventory coordination.
Ensure seamless order processing, logistics, and timely delivery in coordination with supply chain teams.
Customer Experience & Engagement
Optimize website navigation, content, and user experience to increase conversions.
Monitor customer feedback, reviews, and complaints to drive improvements.
Work with customer service teams to ensure prompt resolution of online queries.
Marketing & Analytics
Collaborate with the marketing team to plan and execute digital campaigns, SEO/SEM, influencer marketing, and social commerce.
Track and analyze sales performance, website traffic, conversion rates, and ROI of online campaigns.
Use data-driven insights to refine e-commerce strategies and enhance customer journey.

Lead and mentor the e-commerce team, ensuring alignment with overall retail strategy.
Coordinate with IT, logistics, merchandising, finance, and marketing teams for smooth operations.
Build partnerships with marketplace

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