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Onboarding & support specialist
2 months ago
Onboarding & Support Specialist About the Company: My Yoga Teacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant, high-performing Care Team. About the Role: This role is ideal for someone who is passionate about providing exceptional support, helping students achieve success, and growing within a dynamic, fast-paced startup. Responsibilities: Onboarding & Student Success: Onboard new students by guiding them through the platform, ensuring they understand how to use our services effectively and get the most out of their yoga sessions. Follow up regularly with students to ensure they are progressing smoothly and achieving their fitness and wellness goals. Real-Time Support: Provide responsive, empathetic support to students and teachers through chat, email, and voice during US and India working hours. Troubleshoot technical issues, diagnose problems, and create support tickets using Zendesk or Slack to ensure quick resolution. Collaboration Across Teams: Work with the Engineering and Product teams to address technical support issues, provide feedback, and help drive the product roadmap to improve student and teacher experiences. Interface with Teacher Operations to ensure all reports and student progress updates are delivered in a timely and accurate manner. Continuous Improvement: Monitor student feedback, track common support queries, and report trends to help refine the onboarding and support processes. Collaborate with internal teams to suggest product or service enhancements based on user feedback. Technology Proficiency: Provide guidance on how to effectively use Zoom for yoga sessions and troubleshoot any connectivity or technical issues. Track, measure, and report key performance metrics related to student support and onboarding effectiveness. Qualifications: Experience: At least 2 years of experience in an onboarding, customer support, or success role, ideally in a fast-paced, tech-driven or educational environment. Required Skills: Empathy: You understand students' challenges and frustrations and can offer calm, thoughtful solutions. Organized & Detail-Oriented: You can manage multiple tasks, stay on top of follow-ups, and ensure no student’s needs go unmet. Tech-Savvy: Comfortable using tools like Zendesk, Slack, and Zoom. Familiarity with reporting and data analytics is a plus. Collaborative: Able to work seamlessly across teams—Engineering, Product, Teacher Ops, and others—to drive results. Communication Skills: Excellent written and verbal communication. You can explain complex ideas clearly and provide thoughtful, empathetic support. Adaptable: Ability to thrive in a fast-moving, ever-evolving startup environment. Positive Attitude: Always willing to go the extra mile for students and willing to adapt based on feedback and new challenges. Preferred Skills: Knowledge of Yoga, Asanas, or mindfulness practices. Experience with customer support tools like Zendesk, Intercom, or similar platforms. Benefits: Competitive Salary & Benefits – We offer a competitive compensation package to reward your hard work and contributions. Career Growth Opportunities – Be part of a fast-growing startup where you can accelerate your career by working with a talented and dynamic team. Fun Company Culture – Enjoy company trips, outings, open snacks pantry, and a supportive environment that values work-life balance. Apply Today If you are passionate about supporting students, helping them achieve their wellness goals, and thrive in a fast-paced startup environment, we'd love to hear from you This is an exciting opportunity to contribute to the success of My Yoga Teacher and be part of a company that is making a real difference in people’s lives. About Us: Learn more about My Yoga Teacher and our mission here .
