Customer Onboarding Specialist

2 weeks ago

India Dentira Full time

Dentira is a fast-growing Spend Management Platform for healthcare. In less than 5 years, the company's platform has grown to more than 13,000 clinics and is already profitable.

We’re looking for a Customer Onboarding Specialist who’s ready to take on their next challenge. You’ll be responsible for the full customer life cycle, from the point of integration to becoming a lifetime partner. We are looking for a stand-out relationship-builder who can maintain an upbeat attitude in the face of adversity.

Qualifications

  • Bachelor’s Degree or equivalent experience.
  • Deep experience with Jira, Smartsheet, Confluence, and other project management tools
  • You have 4+ years of implementation/on-boarding experience in B2B SaaS
  • You have excellent communication skills and experience with US customers
  • You have trained users before to adopt software applications before
  • You are very strong at project management and managing internal and external stakeholders
  • You are very strong at managing internal and external expectations
  • You are consultative and solutions-oriented with customers
  • You are extremely excited to learn, grow, and have an impact
  • Ready to work in US EST shift

Responsibilities

  • Own and lead new customer onboardings for assigned accounts: including but not limited to kickoff, requirement intake/process design, build, training, and successful rollout/change management
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
  • Serve as a dedicated project manager for all assigned implementations; keeping both the internal and external project teams up to date on what’s been completed and what has yet to be done
  • Facilitate meetings that are a part of the implementation process over web conference
  • Work alongside the customer to deliver the appropriate implementation experience based on each customer’s pain points:
  • Configure highly customized/complex use cases based on customer requirements/work with the Engineering team to ensure any configurations (not available in the UI) are in line with the customer’s expectations
  • Provide subject matter expertise and consult on best practices to help customers design & build their forecast configuration as effectively as possible
  • Listen to and identify customer pain points and connect their needs to BoostUp product features, focusing on the value the feature/product can bring to the customer
  • Become an expert user on the BoostUp Platform and effectively speak about the product, use cases, out of the box solutions, and resources available to the customer
  • Collaborate cross functionally with other BoostUp team members throughout the implementation process

Benefits:

  • Health insurance
  • Competitive compensation

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