IT Service Desk L1 Engineer

3 days ago


India 66degrees Full time

Overview of 66degrees

66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.

Overview of role

The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.

Responsibilities

Provide initial technical support to end-users. Log, categorize, and prioritize all incoming IT support tickets in the ticketing system. Perform troubleshooting of hardware, software, applications and network connectivity issues. Assist users with password resets,

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