
L1 Service Desk Technician
1 day ago
We are seeking an experienced IT Support Specialist to join our team.
As a key member of our technical support team, you will be responsible for providing timely and effective support to users via various communication channels.
Key Responsibilities:
- Respond to user inquiries and resolve issues in a prompt and professional manner.
- Provide Level 1 troubleshooting and support for hardware, software, and network-related issues.
- Escalate complex issues to higher-level teams as needed.
- Communicate with users to provide status updates and follow-ups.
- Ensure all tickets are logged, updated, and closed in a timely manner according to Service Level Agreements (SLAs).
Required Skills and Qualifications:
- 1-3 years of experience in IT Service Desk or desktop support roles.
- Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
- Familiarity with IT ticketing tools and remote support tools.
- Good understanding of ITIL processes and incident lifecycle.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Others:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Adaptability and flexibility.
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