L1 Service desk Agent in Abudhabi-ONSITE

3 weeks ago

India Leading IT Company in UAE Full time

Position: L1 Service desk Agent

Location: UAE - Abudhabi

Qualifications:

  • 1–3 years of experience in IT Service Desk or desktop support roles
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Job Summary:

We are looking for a proactive L1 Service Desk Agent to be the first point of contact for IT support requests. The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system (e.g., ServiceNow, ManageEngine).
      • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
        • Reset passwords, unlock accounts, and assist with access-related issues.
          • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
            • Maintain communication with users to provide status updates and follow-ups.
              • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
                • Support remote users using remote desktop tools.

If interested, please send an updated CV to along with the following details

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

Crystal Solutions

Leading Recruitment Service Provider

Soumya Seenik

Team Lead-Talent Acquisition Specialist

Website :

  • L1 Service Desk Agent In Abudhabi-onsite

    3 weeks ago

    India Leading IT Company In UAE Full time

    Position: L1 Service desk Agent Location: UAE - Abudhabi Qualifications:1–3 years of experience in IT Service Desk or desktop support roles Basic knowledge of Windows OS, MS Office Suite, and Active Directory.Familiarity with IT ticketing tools and remote support tools (e.g., Any Desk, Team Viewer).Good understanding of ITIL processes and incident...

  • L1 Service desk Agent in Abudhabi-ONSITE

    3 weeks ago

    India Leading IT Company in UAE Full time

    Position: L1 Service desk AgentLocation: UAE - AbudhabiQualifications:- 1–3 years of experience in IT Service Desk or desktop support roles- Basic knowledge of Windows OS, MS Office Suite, and Active Directory.- Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).- Good understanding of ITIL processes and incident...

  • L1 Field Support Engineer In Abudhabi-onsite

    2 weeks ago

    India Leading IT Company In UAE Full time

    Position: L1 Field Support Engineer Location: UAE - Abudhabi Qualifications:3-5 years of experience in IT end-user support or desktop support.Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.Experience with Active Directory, Outlook/Exchange, and remote support tools.Familiarity with ITSM/ticketing systems (e.g., Service Now,...

  • L1 Field Support Engineer in Abudhabi-ONSITE

    3 weeks ago

    India Leading IT Company in UAE Full time

    Position: L1 Field Support EngineerLocation: UAE - AbudhabiQualifications:- 3-5 years of experience in IT end-user support or desktop support.- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.- Experience with Active Directory, Outlook/Exchange, and remote support tools.- Familiarity with ITSM/ticketing systems (e.g.,...

  • L1 Field Support Engineer in Abudhabi-ONSITE

    3 weeks ago

    India Leading IT Company in UAE Full time

    Position: L1 Field Support Engineer Location: UAE - Abudhabi Qualifications: 3-5 years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g.,...

  • L1 Service Desk

    14 hours ago

    India DigitalRemoteServices Full time

    At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools, comprehensive IT...

  • L1 Service Desk

    14 hours ago

    India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration...

  • L1 Service Desk

    8 hours ago

    India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...

  • IT Service Desk L1 Engineer

    2 weeks ago

    India 66degrees Full time

    Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact for all...

  • IT Service Desk L1 Engineer

    1 week ago

    Pune, India 66degrees Full time

    Job Description Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact...