L1 Field Support Engineer in Abudhabi-ONSITE

3 weeks ago

India Leading IT Company in UAE Full time
Position: L1 Field Support Engineer

Location: UAE - Abudhabi

Qualifications:

- 3-5 years of experience in IT end-user support or desktop support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
- Experience with Active Directory, Outlook/Exchange, and remote support tools.
- Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
- Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

- Bachelor's Degree in Information Technology or a related field.
- Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
- Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Job Summary:

We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..

Key Responsibilities:

- Provide on-site and remote support for desktops, laptops, printers, and peripherals.
- Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
- Install, configure, and upgrade end-user hardware and software as per IT policies.
- Manage user accounts, access rights, and group policies in Active Directory.
- Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
- Coordinate with vendors for hardware repairs or replacements.
- Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
- Assist with onboarding/offboarding activities (device setup, profile configurations).
- Participate in IT asset inventory, audits, and compliance reporting.
- Maintain documentation, FAQs, and user guides for common issues.

If interested, please send an updated CV to anisha@crysol.com along with the following details

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

Crystal Solutions

Leading Recruitment Service Provider

Anisha Mishra

Talent Acquisition Specialist

Website : www.crysol.com

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