Service Desk

OverviewThe purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries meeting or exceeding customer expectations and providing accurate resolutions and responses Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients Key...

Position: L1 Service desk Agent Location: UAE - Abudhabi Qualifications:1–3 years of experience in IT Service Desk or desktop support roles Basic knowledge of Windows OS, MS Office Suite, and Active Directory.Familiarity with IT ticketing tools and remote support tools (e.g., Any Desk, Team Viewer).Good understanding of ITIL processes and incident...

**About Us** **Role Summary** Working as part of the Global Service Desk Team this role will have specific responsibility for the effective management and improvement of the Incident Management, Service Request Processes, enchantments & documenting the new or existing SOP to provide faster & better IT support to all Sophos Department. **What you will...

As a **Service Desk Technician**, you will be an integral part of our global IT Team, providing high-quality technical support in a dynamic 24/7 environment (including weekends and public holidays) with work organized in monthly shift rotations. This role requires you to troubleshoot, process, and resolve Service Requests and Incidents while maintaining...

Position: L1 Service desk AgentLocation: UAE - AbudhabiQualifications:- 1–3 years of experience in IT Service Desk or desktop support roles- Basic knowledge of Windows OS, MS Office Suite, and Active Directory.- Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).- Good understanding of ITIL processes and incident...

Position: L1 Service desk Agent Location: UAE - Abudhabi Qualifications: 1–3 years of experience in IT Service Desk or desktop support roles Basic knowledge of Windows OS, MS Office Suite, and Active Directory. Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer). Good understanding of ITIL processes and incident...

IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team.As a key member of our technical support team, you will be responsible for providing timely and effective support to users via various communication channels.Key Responsibilities:Respond to user inquiries and resolve issues in a prompt and professional manner.Provide...

As Service Desk Technician (24/7 shift work), you will work as a part of the IT Team. **1st Shift, Mon-Fri 9:00 AM - 5:00 PM IST.** **Requirements**: - Fluent English (B2-C1, written and spoken) - Previous experience working in Service Desk / Helpdesk role is nice to have - Good understanding of how to support a 24x7 production environment including...

JOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Strives to ensure guest and employee satisfaction and achieve the operating budget Assists in completing financial and...

Front Desk Manager LeadThe ideal candidate will have a strong passion for delivering exceptional customer service, while maintaining a high level of productivity and efficiency in a fast-paced environment. As an Assistant Front Desk Manager, you will be responsible for leading and guiding your team to achieve excellence in guest satisfaction, revenue growth,...