Sonal Holland Wine Academy | Customer Service Specialist

2 days ago

mumbai, India Sonal Holland Wine Academy Full time
About Us
Sonal Holland Academy is India’s foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India’s first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.
Role Overview
We are seeking a dedicated Customer Service Specialist to manage and enhance interactions with our students and prospects. The role involves ensuring a seamless experience for all customers, addressing queries, and resolving concerns promptly, while fostering a positive relationship with the Academy’s community.
Key Responsibilities
Customer Interaction :
Respond to inquiries from students and prospects via phone, email, and social media.
Provide detailed information about courses, certifications, and schedules.
Assist with enrollment processes and troubleshoot any issues.
Problem Resolution :
Address and resolve student concerns and complaints with professionalism and empathy.
Escalate complex issues to the appropriate departments when necessary.
Student Support :
Guide students through post-enrollment processes, including access to study materials and class schedules.
Ensure students have a smooth onboarding experience and are well-prepared for their courses.
Feedback Collection :
Gather feedback from students to identify areas for improvement in the Academy’s offerings and services.
Work with relevant teams to implement enhancements based on feedback.
Collaboration :
Coordinate with the operations and sales teams to address student needs effectively.
Stay updated on ongoing promotions, course updates, and events to provide accurate information to customers.
Reporting :
Maintain detailed logs of interactions and resolutions in the CRM system.
Prepare weekly and monthly reports on customer service performance and feedback.
Qualifications and Skills
Bachelor’s degree in any discipline.
1–3 years of experience in customer service or client relations (experience in education or training sectors is a plus).
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Proficiency in CRM tools and MS Office Suite.
Ability to multitask and remain organized in a fast-paced environment.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Be part of a prestigious institution transforming wine and spirits education in India.

  • Customer Service Specialist

    3 days ago

    Mumbai, India Sonal Holland Wine Academy Full time

    About UsSonal Holland Academy is India’s foremost institution for wine, spirits, and beverage education. Founded by Sonal C Holland, India’s first and only Master of Wine, we are committed to delivering exceptional learning experiences and empowering individuals in their educational and professional journeys.Role OverviewWe are seeking a dedicated...

  • Business Development Executive

    3 days ago

    Mumbai, India Sonal Holland Wine Academy Full time

    About UsSonal Holland Academy is India’s leading institution for education in wine, spirits, and beverages. Founded by India’s first and only Master of Wine, Sonal C Holland, the Academy is dedicated to empowering professionals, enthusiasts, and hospitality aspirants with world-class knowledge and skills.Role OverviewWe are seeking a proactive Sales...

  • Business Development Executive

    3 days ago

    Mumbai, India Sonal Holland Wine Academy Full time

    About UsSonal Holland Academy is India’s leading institution for education in wine, spirits, and beverages. Founded by India’s first and only Master of Wine, Sonal C Holland, the Academy is dedicated to empowering professionals, enthusiasts, and hospitality aspirants with world-class knowledge and skills.Role OverviewWe are seeking a proactive Sales...

  • Wine Sommelier

    2 months ago

    Mumbai, India AccorHotel Full time

    As the Wine Sommelier at Fairmont Mumbai youwill be responsible for curating and managing our wine collectionproviding expert wine recommendations and delivering an exceptionalwine experience for our guests. You will work closely with ourculinary team to create perfect wine pairings and contribute to arefined and sophisticated...

  • Sommelier (sake & wine)

    4 weeks ago

    mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine Sommelier Location: Colaba, Mumbai Company: Gateway Hospitality LLP - Japanese Restaurant About Us Gateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining...

  • Sommelier (sake & wine)

    4 weeks ago

    mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine SommelierLocation: Colaba, MumbaiCompany: Gateway Hospitality LLP - Japanese RestaurantAbout UsGateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining experience...

  • Sommelier (sake & wine)

    4 weeks ago

    Mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine SommelierLocation: Colaba, MumbaiCompany: Gateway Hospitality LLP - Japanese RestaurantAbout UsGateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining experience...

  • Sommelier (sake & wine)

    4 weeks ago

    Mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine Sommelier Location: Colaba, Mumbai Company: Gateway Hospitality LLP - Japanese Restaurant About Us Gateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining...

  • Sommelier (sake & wine)

    4 weeks ago

    Mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine SommelierLocation: Colaba, MumbaiCompany: Gateway Hospitality LLP - Japanese RestaurantAbout UsGateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining experience...

  • Sake Connoisseur and Wine Ambassador

    2 weeks ago

    Mumbai, Maharashtra, India Gateway Restaurants LLP Full time

    Gateway Restaurants LLP is a high-end Japanese restaurant in the heart of Colaba, offering authentic cuisine paired with a refined selection of sake and wine.We are passionate about delivering a memorable dining experience and are seeking a knowledgeable Sake Connoisseur and Wine Ambassador to enhance our guests' journey through our beverage offerings.Job...

  • Sales Excecutive

    6 months ago

    Mumbai, Maharashtra, India Cartel and Bros LLP Full time

    Job Title: Junior Sales Executive (Field) - Wine Industry Freshers are also welcome Job Summary: We are seeking a dynamic and motivated Junior Sales Executive to join our team in the wine industry. As a Junior Sales Executive, you will be responsible for building and maintaining strong relationships with clients, promoting our range of wines, and achieving...

  • PION Academy | Receptionist cum DTP operator | mumbai

    4 weeks ago

    mumbai, India PION Academy Full time

    Company Description Pion Academy is a leading educational institution in Mumbai, offering top-tier international education. It provides both online and offline tutoring services for students pursuing A Level, IGCSE, IBDP, and MYP programs. Additionally, the academy serves as a research hub for physics projects. Role Description This is a full-time on-site...

  • PION Academy | Receptionist cum DTP operator | mumbai

    4 weeks ago

    mumbai, India PION Academy Full time

    Company DescriptionPion Academy is a leading educational institution in Mumbai, offering top-tier international education. It provides both online and offline tutoring services for students pursuing A Level, IGCSE, IBDP, and MYP programs. Additionally, the academy serves as a research hub for physics projects.Role DescriptionThis is a full-time on-site role...

  • Gateway Restaurants LLP | Sommelier

    4 weeks ago

    mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine SommelierLocation: Colaba, MumbaiCompany: Gateway Hospitality LLP - Japanese RestaurantAbout UsGateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining experience...

  • Gateway Restaurants LLP | Sommelier

    4 weeks ago

    mumbai, India Gateway Restaurants LLP Full time

    Job Title: Sake and Wine SommelierLocation: Colaba, MumbaiCompany: Gateway Hospitality LLP - Japanese RestaurantAbout UsGateway Hospitality LLP operates a high-end Japanese restaurant in the heart of Colaba, offering authentic Japanese cuisine paired with a refined selection of sake and wine. We are passionate about delivering a memorable dining experience...

  • PION Academy | Lecturer in Physics | mumbai

    4 weeks ago

    mumbai, India PION Academy Full time

    Company Description Pion Academy is a leading educational institution in Mumbai, offering top-tier international education. It provides both online and offline tutoring services for students pursuing A Level, IGCSE, IBDP, and MYP programs. Additionally, the academy serves as a research hub for physics projects. Role Description This is a full-time on-site...

  • PION Academy | Lecturer in Physics | mumbai

    4 weeks ago

    mumbai, India PION Academy Full time

    Company Description Pion Academy is a leading educational institution in Mumbai, offering top-tier international education. It provides both online and offline tutoring services for students pursuing A Level, IGCSE, IBDP, and MYP programs. Additionally, the academy serves as a research hub for physics projects. Role Description This is a full-time on-site...

  • PION Academy | Lecturer in Physics | mumbai

    4 weeks ago

    mumbai, India PION Academy Full time

    Company DescriptionPion Academy is a leading educational institution in Mumbai, offering top-tier international education. It provides both online and offline tutoring services for students pursuing A Level, IGCSE, IBDP, and MYP programs. Additionally, the academy serves as a research hub for physics projects.Role DescriptionThis is a full-time on-site role...

  • Upstep Academy | Email Marketing Specialist | mumbai

    4 weeks ago

    mumbai, India Upstep Academy Full time

    Key Responsibilities: Campaign Strategy: Develop and implement email marketing strategies that align with the academy's goals, targeting various audience segments effectively. Email Content Creation: Craft engaging, personalised email content, including newsletters, promotional campaigns, onboarding sequences, and re-engagement emails. Automation and...

  • Upstep Academy | Email Marketing Specialist | mumbai

    4 weeks ago

    mumbai, India Upstep Academy Full time

    Key Responsibilities: Campaign Strategy: Develop and implement email marketing strategies that align with the academy's goals, targeting various audience segments effectively. Email Content Creation: Craft engaging, personalised email content, including newsletters, promotional campaigns, onboarding sequences, and re-engagement emails. Automation and...