Servicenow practice lead

1 month ago

Bengaluru, India Movate Full time
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Key Responsibilities:
Strategic Leadership:
Define and execute the strategic vision for the Service Now practice, aligning with Movate's overall business objectives.
Development of service offerings, particularly in ITSM, ITOM, and ITAM domains.
Monitor industry trends, new releases and industry specific solutions, particularly in ITSM and Enterprise Service Management
Operational Excellence:
Oversee design, delivery, and support of Service Now solutions.
Establish best practices and methodologies, such as ITIL frameworks, to optimize service delivery and solution performance.
Ensure that all Microsoft solutions are delivered efficiently and in compliance with industry best practices.
Track and report on the success of Microsoft engagements using relevant KPIs and metrics.
Oversee practice P&L, budgets, and resource planning.
Client Engagement and Business Development:
Act as a trusted advisor to key clients, providing thought leadership on Service Now’s capabilities and driving business outcomes.
Lead business development efforts, including pre-sales RFPs, solution presentations, demos and proposal development for large-scale Service Now projects.
Expand the Service Now practice by identifying and developing new business opportunities, managing key accounts, and building long-term client relationships.
Team Development and Mentorship:
Build and lead a high-performing team of Service Now experts.
Provide mentorship and career development opportunities for team members, promoting continuous learning and professional growth.
Ensure alignment of the team’s efforts with client expectations and Movate’s service delivery standards.
Collaboration and Innovation:
Collaborate with Movate’s Propel Labs to develop new solutions and enhance existing ones on Service Now platform.
Collaborate with Propel Labs to integrate AI, Automation, and analytics into the Service Now offerings, enhancing customer value.
Stay current with Service Now platform advancements and industry best practices, driving continuous innovation.
Required Skills and Experience:
15+ years of experience in ITSM/ITOM/ITAM, with at least 5 years in a leadership role within a Service Now-focused practice.
In-depth knowledge of Service Now products, including ITSM, ITOM, ITAM and other ESM modules with a proven track record of delivering complex projects.
Strong business acumen with the ability to drive growth through strategic planning, service offering development, and client engagement.
Excellent communication and leadership skills, with the ability to influence stakeholders and foster collaboration across teams.
Service Now certifications (CSA, Implementation Specialist) and knowledge of ITIL frameworks are highly desirable.

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