ServiceNow Practice Lead

1 month ago

Bengaluru, India Movate Full time
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.

Key Responsibilities:

Strategic Leadership:

- Define and execute the strategic vision for the ServiceNow practice, aligning with Movate's overall business objectives.- Development of service offerings, particularly in ITSM, ITOM, and ITAM domains.- Monitor industry trends, new releases and industry specific solutions, particularly in ITSM and Enterprise Service Management

Operational Excellence:

- Oversee design, delivery, and support of ServiceNow solutions.- Establish best practices and methodologies, such as ITIL frameworks, to optimize service delivery and solution performance.- Ensure that all Microsoft solutions are delivered efficiently and in compliance with industry best practices.- Track and report on the success of Microsoft engagements using relevant KPIs and metrics.- Oversee practice P&L, budgets, and resource planning.

Client Engagement and Business Development:

- Act as a trusted advisor to key clients, providing thought leadership on ServiceNow’s capabilities and driving business outcomes.- Lead business development efforts, including pre-sales RFPs, solution presentations, demos and proposal development for large-scale ServiceNow projects.- Expand the ServiceNow practice by identifying and developing new business opportunities, managing key accounts, and building long-term client relationships.

Team Development and Mentorship:

- Build and lead a high-performing team of ServiceNow experts.- Provide mentorship and career development opportunities for team members, promoting continuous learning and professional growth.- Ensure alignment of the team’s efforts with client expectations and Movate’s service delivery standards.

Collaboration and Innovation:

- Collaborate with Movate’s Propel Labs to develop new solutions and enhance existing ones on ServiceNow platform.- Collaborate with Propel Labs to integrate AI, Automation, and analytics into the ServiceNow offerings, enhancing customer value.- Stay current with ServiceNow platform advancements and industry best practices, driving continuous innovation.

Required Skills and Experience:

- 15+ years of experience in ITSM/ITOM/ITAM, with at least 5 years in a leadership role within a ServiceNow-focused practice.- In-depth knowledge of ServiceNow products, including ITSM, ITOM, ITAM and other ESM modules with a proven track record of delivering complex projects.- Strong business acumen with the ability to drive growth through strategic planning, service offering development, and client engagement.- Excellent communication and leadership skills, with the ability to influence stakeholders and foster collaboration across teams.- ServiceNow certifications (CSA, Implementation Specialist) and knowledge of ITIL frameworks are highly desirable.

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