Service Desk Sr Agent
2 months ago
S ervice Desk Sr Agent /QA SME
Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice platforms ITIL V4 Foundation Exposure
- QA experience in Servcie desk area and Mgmt reporting
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends - Excellent communication skills
SN Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer handling/soft skills
4 Logging incidents and service requests and manage their lifecycle
5 QA experience in Servcie desk area and Mgmt reporting
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeS ervice Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )Willingness to work in...
-
Service Desk Sr Agent
4 weeks ago
Hyderabad, India Tata Consultancy Services Full timeS ervice Desk Sr Agent /QA SME Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )Willingness to work...
-
Service Desk Sr Agent
2 months ago
hyderabad, India Tata Consultancy Services Full timeS ervice Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )Willingness to work in...
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )Willingness to work in 24/7...
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeS ervice Desk Sr Agent /QA SME Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience Desired Competencies (Technical/Behavioral Competency) Must-Have** - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness...
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in...
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in...
-
Service Desk Sr Agent
2 months ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SME Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience Desired Competencies (Technical/Behavioral Competency) Must-Have** - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work...
-
hyderabad, India Tata Consultancy Services Full timeS ervice Desk Sr Agent /QA SME Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )Willingness to work...
-
Tata Consultancy Services | Service Desk Sr Agent
2 months ago
hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SMEMin 4 yrs with minimum of 2 years exp in international call taking profile and QA experienceDesired Competencies (Technical/Behavioral Competency)Must-Have**- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in...
-
Tata Consultancy Services | Service Desk Sr Agent
2 months ago
hyderabad, India Tata Consultancy Services Full timeService Desk Sr Agent /QA SME Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience Desired Competencies (Technical/Behavioral Competency) Must-Have** - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work...
-
Managed Services Client Service Desk Agent
3 months ago
Hyderabad, Telangana, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Service Desk
1 month ago
Hyderabad, Telangana, India Tata Consultancy Services Full time**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Service Desk Lead
2 days ago
Hyderabad, India Tata Consultancy Services Full timeRole: Service DeskExperience: 2 - 5Location: Hyderabad, ChennaiJob Description:1. People Management Skills2. Service Desk Operations experience3. Excellent English language voice and written com skills4. Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )5. Willingness to work in 24/7 ops incl night shifts and weekends6....
-
Service Desk Lead
3 days ago
Hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5Location: Hyderabad, ChennaiJob Description:People Management SkillsService Desk Operations experienceExcellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends...
-
Service Desk Operations Manager
8 hours ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeAbout the RoleWe are seeking a skilled Service Desk Lead to join our team at Tata Consultancy Services. This role will be responsible for managing the service desk operations, ensuring that all issues are resolved efficiently and effectively.Job DescriptionPeople Management Skills: The ideal candidate will have strong people management skills, with...
-
Service Desk Operations Manager
1 week ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeJob Title: Service Desk Operations ManagerCompany OverviewTata Consultancy Services is a leading IT services company with a strong presence in Hyderabad and Chennai. Our company values innovation, quality, and customer satisfaction.Salary and BenefitsThe estimated salary for this role is ₹12-20 lakhs per annum, based on industry standards and location. In...
-
hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5 Location: Hyderabad, Chennai Job Description: People Management Skills Service Desk Operations experience Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends ...
-
Tata Consultancy Services | Service Desk Lead
15 hours ago
hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5 Location: Hyderabad, Chennai Job Description: People Management Skills Service Desk Operations experience Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends ...
-
hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5Location: Hyderabad, ChennaiJob Description:People Management SkillsService Desk Operations experienceExcellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends...