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Hyderabad, Telangana, India Tata Consultancy Services Full timeAbout the Role:Tata Consultancy Services is seeking a skilled Service Desk Lead to join our team. This is an exciting opportunity for a motivated individual to take on a leadership role in our Service Desk operations.Job Description:The successful candidate will be responsible for leading a team of Service Desk agents, providing technical support and...
Service Desk Sr Agent
2 months ago
Min 4 yrs with minimum of 2 years exp in international call taking profile and QA experience
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice platforms ITIL V4 Foundation Exposure
- QA experience in Servcie desk area and Mgmt reporting
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends - Excellent communication skills
SN Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer handling/soft skills
4 Logging incidents and service requests and manage their lifecycle
5 QA experience in Servcie desk area and Mgmt reporting
