Client success executive

1 week ago

Hyderabad, India PAD Integrated Marketing And Communications Full time

About Us: PAD Integrated Marketing & Communications is a dynamic agency that specializes in delivering creative and innovative solutions for our diverse portfolio of clients. We are seeking a passionate and detail-oriented Account Executive to join our growing team. If you thrive in a fast-paced environment, have a knack for building client relationships, and possess excellent communication skills, this could be the perfect opportunity for you. Key Responsibilities: Client Relationship Management : Build and maintain strong, long-term relationships with clients. Serve as the day-to-day point of contact, ensuring all client needs and expectations are met. Communication and Presentation Skills : Effectively communicate ideas, campaign updates, and project results both verbally and in writing. Deliver presentations confidently to clients and internal teams. Project and Time Management : Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded. Coordinate with internal teams to ensure smooth project execution. Team Collaboration : Work closely with cross functional teams to ensure the successful delivery of projects. Foster a collaborative environment to achieve the best results. Brief Writing & Understanding : Prepare and interpret client briefs with a clear understanding of project objectives and deliverables. Excel & Power Point : Utilize tools like Excel for data analysis and Power Point for preparing client presentations and reports. Negotiation Skills : Collaborate with clients and internal teams to negotiate deliverables, project scopes, and timelines. Leadership & Managerial Skills : Take initiative in managing smaller projects and guiding internal teams to achieve client objectives. Cross Selling and Upselling : Identify opportunities to expand services for current clients and collaborate with the team to implement upselling strategies. Preferred Skills: Strategic Thinking : Develop and contribute to strategic initiatives that align with client goals and agency capabilities. Financial Understanding : Have a basic understanding of financial metrics related to projects, including budgeting and invoicing. Understanding of Digital Marketing : Familiarity with the digital marketing landscape and the ability to understand how digital strategies can enhance client campaigns. Interpersonal Skills: Takes Initiative : Proactively identify solutions to challenges and opportunities for improvement within the team and client projects. Interpersonal Skills : Maintain positive and professional relationships with internal teams, clients, and external stakeholders. Attention to Detail : Ensure accuracy and thoroughness in all aspects of work, from client communication to project execution. Multitasking & Ability to Work in a Fast-Paced Environment : Successfully juggle multiple priorities while maintaining a high standard of work quality. Willingness to Learn : Demonstrate a continuous desire to learn and grow within the agency, staying updated with industry trends and best practices. Qualifications: Background in marketing, advertising, communications, or a related field. Experience in an agency setting is a plus, but not required. Ability to handle client grievances and escalations professionally. Basic knowledge of business acumen and agency operations.

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