Information technology help desk support

3 weeks ago

Noida, India Axtria - Ingenious Insights Full time

Axtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives. Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria Data Max TM, Axtria Insights IQTM, Axtria Sales IQTM, and Axtria Marketing IQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, Smart CEO Future 50, Red Herring 100, and several other growth and technology awards. Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry. Role & Responsibilities at Job: Support Service requests and incidents related to IT ops ( Axtria Now) Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups Laptop imaging with standard application AD attribute updating as per the Empower Record, DL Management, O365 Management Zoho remote management Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes Domain users , SMFT users, hardware inventory reconciliation Exception management Creation of Users account with all standard app access and licenses Laptop reimaging as per standard laptop Hardening guideline Arranging Induction session VDI setup Asset collection and wiping remotely Taking backup based on request and license removal. Coordination with Vendor on Hardware-related issues. Poly VC devices Management and support. Onboarding / Offboarding IT Service desk / Ticketing (P1/P2/P3/P4) Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements Strong documentation skills in writing process documents, guidelines, checklists etc. Skill Set required: Proficient knowledge of Windows, Mac operating systems IOS / Android / Windows mobiles Working knowledge MDM (VMware Workspace One / Intune) Basic Network Information security guidelines Qualification:- BE / BTech / BCA / MCA Certifications: Microsoft Certified (good to have) Required Experience: 5-7 years of exp.

  • Information Technology Help Desk Support

    3 weeks ago

    Noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview:Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • Information technology help desk support

    3 weeks ago

    Noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview:Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • Information Technology Help Desk Support

    3 months ago

    Noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • Information Technology Help Desk Support

    3 months ago

    Noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview:Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • Information Technology Help Desk Support

    3 weeks ago

    noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • Information Technology Help Desk

    1 month ago

    Noida, India Aforeserve.Com Ltd Full time

    Dear Candidates,Please find below JD and Technical questioners that can asked in interview also find your updated cv. Job descriptionJob Description & Interview aligned for IT Helpdesk1-Interview Telephonic2 - Position - IT Helpdesk3 - Salary Range 25000/- CTC in hand 21000/-4 - Job Location - Noida Sector 165- Experience 1.6 yr to 3 yrs6 - Gender -...

  • Help Desk Support

    5 months ago

    Noida, India Xetech Pvt Ltd Full time

    **First-Level Support**: - Diagnose and resolve basic hardware, software, and network issues according to established guidelines and procedures. - Escalate more complex problems to higher-level support tiers or appropriate teams, ensuring accurate documentation of issues. **Issue Tracking & Documentation**: - Create clear and concise incident tickets,...

  • IT Help Desk Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India exl Full time

    Job Summary:We are seeking a highly motivated and organized IT Help Desk Support Specialist to join our team at EXL. The successful candidate will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and maintaining accurate records of all problem reports.About the Role:This is an exciting opportunity for an...

  • Help Desk Support

    2 months ago

    noida, India Axtria - Ingenious Insights Full time

    Axtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...

  • IT Help Desk Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India Aforeserve Ltd Full time

    Job Title: IT Help Desk SpecialistDescription:We are seeking an IT Help Desk Specialist to join our team at Aforeserve Ltd. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems to senior engineers.Key Responsibilities:Provide technical support...

  • Help Desk Technician

    1 month ago

    Noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFO Experience : 4 to 8 Years Job Description: Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the...

  • Help Desk Technician

    4 weeks ago

    Noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ;Location: Noida Work mode: WFOExperience : 4 to 8 YearsJob Description:Responsibilities- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Walk the customer...

  • Help Desk Technician

    1 month ago

    Noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ;Location: Noida Work mode: WFOExperience : 4 to 8 YearsJob Description:ResponsibilitiesServing as the first point of contact for customers seeking technical assistance over the phone Chat or email.Performing remote troubleshooting through diagnostic techniques and pertinent questionsWalk the customer through...

  • Help Desk Technician

    3 weeks ago

    noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFO Experience : 4 to 8 Years Job Description: Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the...

  • Help Desk Technician

    1 month ago

    Noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFO Experience : 4 to 8 Years Job Description: Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the...

  • IT Help Desk Specialist

    1 month ago

    Noida, Uttar Pradesh, India Aforeserve Ltd Full time

    Job Description & RequirementsWe are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Aforeserve Ltd. As an IT Help Desk Specialist, you will be responsible for providing top-notch technical assistance to our customers.Key Responsibilities:Coordinate with users to resolve technical issuesAssign calls to engineers based on...

  • Help desk technician

    4 weeks ago

    Noida Sector 12, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ; Location: Noida Work mode: WFOExperience : 4 to 8 Years Job Description: Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer...

  • Help Desk Technician

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    We are seeking a skilled Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and escalating complex problems to senior technicians.Key Responsibilities:Providing technical support to employees via phone, email, and...

  • Help Desk Technician

    1 month ago

    noida, India Tata Consultancy Services Full time

    We are Hiring for the position of SERVICE DESK L1 ;Location: Noida Work mode: WFOExperience : 4 to 8 YearsJob Description:ResponsibilitiesServing as the first point of contact for customers seeking technical assistance over the phone Chat or email.Performing remote troubleshooting through diagnostic techniques and pertinent questionsWalk the customer through...

  • Help Desk Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India FLY Consulting Services Full time

    Job Opportunity: Service Desk RoleWe are seeking a skilled Service Desk Representative to join our team at FLY Consulting Services.Role: Service DeskEligibility: Any graduateCTC: 3,00,000 to 6,00,000Location: NoidaWork Schedule: 5 days a weekLeave: 2 week offRequirements:Excellent English communication skillsFresher's and experience are eligibleImmediate...