IT Help Desk Support Specialist
4 days ago
Job Summary:
We are seeking a highly motivated and organized IT Help Desk Support Specialist to join our team at EXL. The successful candidate will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and maintaining accurate records of all problem reports.
About the Role:
This is an exciting opportunity for an individual with strong analytical and communication skills to work in a fast-paced environment. As an IT Help Desk Support Specialist, you will be the first point of contact for our customers, responding to their queries, and resolving their technical issues in a timely and professional manner.
Key Responsibilities:
- Respond to all calls and emails received at the help desk and record in the problem management system
- Follow Help Desk procedures for resolving, dispatching, and managing calls
- Maintain contact with the problem reporter, appropriate staff member, and/or vendor until such time as the problem is resolved
- Review the problem management system and prepare reports as necessary for distribution to management
- Prepare daily Help Desk Reports for distribution to IT management and end-user management
What We Offer:
In this role, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization. We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience, as well as excellent benefits and opportunities for career growth.
Requirements:
- Strong organizational and analytical skills with an ability to multi-task
- Excellent communication and problem-solving skills
- Ability to work independently and well under pressure
- Personal computer proficiency and experience with Microsoft Office products
- Knowledge of client-server environment
Preferred Requirements:
- Experience troubleshooting hardware and software issues
- Familiarity with Lotus Notes and the IBM iSeries (AS)
Estimated Salary: $60,000 per annum
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