Help Desk Technician
3 weeks ago
Location: Noida Work mode: WFO
Experience : 4 to 8 Years
Job Description:
Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Walk the customer through the problem-solving process.- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT products or services.- Respond to email messages for customers seeking help.- Record events and problems and their resolution in logs- Follow-up and update customer status and information- Pass on any feedback or suggestions from customers to the appropriate internal team.- Identify and suggest possible improvements to procedures.- Install, modify, and repair computer hardware and software.- Determining the best solution based on the issue and details provided by customers.
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
3 weeks ago
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1 month ago
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