IT Help Desk Specialist

2 weeks ago


Noida, Uttar Pradesh, India Aforeserve Ltd Full time

Job Description & Requirements

We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Aforeserve Ltd. As an IT Help Desk Specialist, you will be responsible for providing top-notch technical assistance to our customers.

Key Responsibilities:

  • Coordinate with users to resolve technical issues
  • Assign calls to engineers based on priority
  • Maintain data on excel, prepare reports using V lookup, H lookup, and Pivot Table
  • Provide L1 support through remote access to end users
  • Work with HP OpenView HelpDesk tool
  • Resolve incidents within SLA, coordinate, and handle accounts in Active Directory
  • Prepare vendor master MIS on a monthly basis
  • Troubleshoot remotely users' OS and network-related problems
  • Log tickets in the service desk tool, assign incidents to technical groups, and categorize by severity and priority

Requirements:

  • Good knowledge of coordinating with users and assigning calls
  • Experience with HP OpenView HelpDesk tool
  • Ability to work with Active Directory
  • Excellent communication and problem-solving skills
  • Experience with Microsoft Excel
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary range of 25,000/- CTC in hand, 21,000/-
  • A day shift from 2:00 pm to 10:00 pm
  • A challenging and dynamic work environment
  • Opportunities for growth and development

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please share your CV with us.



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